Slot Service Specialist

Boyd Gaming; Saint Charles (MO); On-site; USD 9,600 - 17,000; Full time

Job summary

Boyd Gaming Corporation in Missouri is seeking a friendly guest service team member to ensure prompt and courteous responses to guest needs on the casino floor.

The role involves cash handling, adherence to uniform standards, and teamwork with the Slot Leadership Team to deliver exceptional guest service while supporting operations. This is an hourly position with compensation between $7.50 and $12 per hour.

Qualifications

• Experience in guest service roles in hospitality or gaming.
• Ability to handle cash transactions with accuracy.
• Strong teamwork and communication skills.
• Maintains a professional uniformed appearance.
• Adheres to policies and procedures.

Responsibilities

• Provide friendly, courteous service to guests and ensure prompt response to their needs.
• Assist with slot machines and respond to service requests as directed by Dispatch.
• Handle cash transactions and manage chips with accuracy and integrity.
• Maintain compliance with uniform and company policies and internal controls.
• Support the Slot Leadership Team in delivering exceptional guest service at all times.

Skills

Guest service

Cash handling

Teamwork

Uniformed appearance

Customer focus

Job description

• Compensation: USD 7.50 - USD 12 - hourly

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

To provide friendly, courteous, and efficient service to guests and, through teamwork with other team members, ensure prompt response to all guests needs.

Qualifications

• Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles.
• Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property
• Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests’ needs at all times.
• This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.
• Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.
• Provide cash handling service to casino patrons in your assigned areas of Casino Floor.
• Responsible for assigned casino funds and proper handling of funds exchanges.
• Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
• Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.
• Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.
• Perform minor slot machine repairs not requiring a Slot Technician.
• Assist casino patrons with general questions concerning the Casino.
• Comply with all Company and departmental policies, procedures, and internal controls.
• All other duties as assigned.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.