Slot Service Host: Elevate Guest Experience & Rewards

PENN Entertainment, Inc.; New Mexico; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in New Mexico is seeking customer service associates to provide excellent guest service and manage slot machine operations. Candidates must possess strong communication skills, work in a fast-paced environment, and have knowledge of gaming regulations. Responsibilities include assisting customers, handling requests, and promoting membership programs. The role offers growth opportunities within a supportive work environment.

Qualifications

• Must be at least 21 years of age to qualify.
• Six months to one year of experience in customer service is preferred.
• Ability to work varying schedules including all shifts and holidays.

Responsibilities

• Provide excellent guest service and handle minor slot machine malfunctions.
• Promote the Mychoice reward program and assist customers with sign-ups.
• Handle jackpots and maintain slot machines in operation.

Skills

Customer service skills

Oral and written communication skills (English)

Bilingual in Spanish

Knowledge of gaming laws

Education

High School diploma or G.E.D

Job description

A leading entertainment company in New Mexico is seeking customer service associates to provide excellent guest service and manage slot machine operations. Candidates must possess strong communication skills, work in a fast-paced environment, and have knowledge of gaming regulations. Responsibilities include assisting customers, handling requests, and promoting membership programs. The role offers growth opportunities within a supportive work environment.