Slot Service Host

ViziRecruiter,LLC.

New Mexico

On-site

USD 26,000 - 38,000

Full time

14 days+

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Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in New Mexico is seeking customer service associates to provide excellent guest service and manage slot machine operations. Candidates must possess strong communication skills, work in a fast-paced environment, and have knowledge of gaming regulations. Responsibilities include assisting customers, handling requests, and promoting membership programs. The role offers growth opportunities within a supportive work environment.

Qualifications

Must be at least 21 years of age to qualify.
Six months to one year of experience in customer service is preferred.
Ability to work varying schedules including all shifts and holidays.

Responsibilities

Provide excellent guest service and handle minor slot machine malfunctions.
Promote the Mychoice reward program and assist customers with sign-ups.
Handle jackpots and maintain slot machines in operation.
Monitor slot machines and replenish paper when needed.
Maintain knowledge of local gaming laws and internal controls.
Handle customer questions and resolve issues professionally.

Skills

Customer service skills

Oral and written communication skills (English)

Bilingual in Spanish

Knowledge of gaming laws

Education

High School diploma or G.E.D

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions. Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers. Assist casino customers by promoting the Mychoice reward program and its benefits through customer sign-ups.

Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with
Handle jackpot requests and transactions.
Replenish slot machine printer paper on all slot products.
Reset machines and repair minor malfunctions.
Count and verify change bank amounts.
Take orders and serve non-alcoholic drinks to customers on the casino floor.
Assist casino guests by promoting the Mychoice membership and its benefits through new card member sign ups as required.
Make phone calls to customers regarding current and future promotions and events.
Clean and maintain stations: empty ashtrays, remove trash, remove empty glasses, push in chairs, etc.
Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation.
Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate.
Work on special projects as assigned.
Must work well under pressure and meet multiple and sometimes competing deadlines.
Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.
Brings disputes and unusual guest activities to the attention of the shift manager.
Must be knowledgeable of all special events and promotional activities available to guests.
Presents oneself as a Credit to the Company and encourages others to do the same.
Must work well under pressure and meet multiple and sometimes competing deadlines.
Must at all times demonstrate ethical and cooperative behavior with guests, co‑workers and supervisors.
Adhere to all departments/company policies and procedures.
Performs all other related and compatible duties as assigned.

Requirements

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be a minimum of 21 years of age.
Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
High School diploma or G.E.D preferred.
Six months to one year experience in customer service preferred.
Ability to work varying schedule to include: all shifts, days and holidays
Good oral and written communication skills must be fluent and literate in English. Bilingual in Spanish preferred.
Knowledge of New Mexico gaming laws and regulations as well as the Penn National Gaming’s internal controls, policies and procedures.
Work in a fast-paced environment.
Must possess excellent customer service and interpersonal skills.
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
Ability to maintain confidentiality.
Ability to work as part of a team and to promote cooperative approach between departments.
Ability to work unsupervised.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.