Slot Performance Technician

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

401K with match

Tuition reimbursement

Paid vacation

Weekly resort prizes

Career development

Free daily meal

Internal advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV is hiring a Slot Technician III to perform advanced repairs and maintenance on slot machines and related equipment. The role requires strong guest service, problem solving, and the ability to oversee projects from start to finish.

You will work with Slot Floor, Slot Tech Manager, and other departments to keep machines running, explain games to guests, and ensure safety and compliance with Nevada Gaming rules.

Qualifications

• Must be at least 21 years old.
• Nevada Gaming Registration Required
• Nevada Alcohol Awareness Card Required
• Minimum 3 years Slot Repair experience in a casino environment
• Mechanical/electronic aptitude preferred.
• Knowledge of basic math is required.
• Exceptional troubleshooting skills.
• Knowledge of slot systems and proficient in use of computers.
• MUST adhere to all grooming standards, no visible tattoos/piercings or unnatural hair colors.

Responsibilities

• Explain games to guests and jackpot payouts with strong floor presence.
• Maintain operation of slot machines with minimal downtime.
• Perform preventative maintenance on slot machines to ensure proper and optimum performance levels.
• Assist Slot Floor personnel when needed and requested by Slot Shift Managers and/or Assistant Slot Managers.
• Perform software conversions and slot machine moves as directed by the Slot Technical Manager.
• Expert slot repair skills (diagnose and repair 100% of issues).
• Expert maintenance skills for Machine Locks (Slots/Kiosks/Cans).
• Expert maintenance skills for all types of Slot Machines.
• Expert assistance with guest issues and questions.
• Expert slot system skills.
• Strong teamwork and leadership in Slots and other departments.

Skills

Slot repair experience

Troubleshooting skills

Slot systems knowledge

Mechanical aptitude

Electronic aptitude

Mathematical ability

Grooming standards adherence

Tools

Computers proficiency

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging. Overview: Come join Team Atlantis! We are currently accepting applications for Slot Technicians. The Slot Tech III performs advanced level repairs and maintenance on all Slot machines and equipment and will demonstrate high level technical skills when problem solving, troubleshooting and repairing slot products. Must have a high commitment to guest service, be detail oriented and highly adaptable to be able to oversee projects from start to finish.

Responsibilities:

• The ability to explain games to guests and jackpot payouts –strong "floor presence" is necessary and ability to provide exceptional Guest Service.
• Maintain operation of slot machines at all times with minimal downtime.
• Will constantly perform preventative maintenance on slot machines to ensure proper and optimum performance levels.
• Assist Slot Floor personnel when needed and requested by Slot Shift Managers and/or Assistant Slot Managers.
• Perform software conversions and slot machine moves as directed by the Slot Technical Manager.
• Expert slot repair skills (Ability to complete all PM's, diagnose and repair 100% of all issues)
• Expert maintenance skills for Machine Locks (Slots/Kiosks/Cans)
• Expert maintenance skills for all types of Slot Machines
• Expert assistance with guest issues and questions
• Expert slot system skills
• Strong Team Work (within all of Slots and other dept.) and Leadership Skills
• Expert in trouble shooting all slot cabinet types
• Able to RAM clear all machines
• Verify HASH (NV Gaming approval) for game themes
• In depth understanding of player tracking systems
• All slot machines must be available at all times for guest play with the exception of: Scheduled machine conversions / repairs machine caps for known guests as authorized by the slot shift manager out of service games awaiting parts.

While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications:

• Must be at least 21 years of age
• Nevada Gaming Registration Required
• Nevada Alcohol Awareness Card Required
• Minimum (3) year Slot Repair experience in a casino environment
• Mechanical/ electronic aptitude preferred.
• Knowledge of basic math is required.
• Exceptional troubleshooting skills.
• Knowledge of slot systems and proficient in use of computers.
• ***MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation Holiday Pay
• Weekly Resort Prizes
• Career Development
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. Working at Atlantis Casino Resort Spa in Reno, Nevada, offers a unique and rewarding experience that sets it apart as an employer of choice in the hospitality and gaming industry. Here are several compelling reasons to consider a career with us, reflecting our commitment to excellence, Team Member growth, and a vibrant workplace culture. Thanks to its nationally recognized excellence and innovative sustainability practices, Atlantis Casino Resort Spa is an exceptional place to work for anyone seeking a meaningful and dynamic career in hospitality. Atlantis is recommended by Forbes Travel Guide, with accolades from AAA, TripAdvisor, and Wine Spectator. Atlantis delivers a culture of high standards and professional pride, where team members have the opportunity to be part of a Four Diamond resort experience and contribute to award-winning venues like the Forbes 4 Star Spa and the Atlantis Steakhouse. Our team members thrive in a company that leads in environmental stewardship—being the first in northern Nevada to implement eco-forward programs like organics recycling and biodiesel fuel usage. Atlantis isn't just a place to work—it's a place to grow, be inspired, and make a lasting impact.