Slot Performance Technician

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, dental, vision)

401K retirement savings plan

Education Tuition Reimbursement

Paid Vacation

Weekly Resort Prizes

FREE daily meal

Job summary

A premier gaming and hospitality resort in Reno is seeking experienced Slot Technicians to perform advanced repairs and maintenance on slot machines and equipment. This role requires a commitment to guest service, strong troubleshooting skills, and the ability to work in a team environment. Candidates should have a minimum of 3 years of experience in a casino setting and meet Nevada gaming requirements. This position offers comprehensive benefits, including medical coverage, retirement savings, and career development opportunities.

Qualifications

• Must be at least 21 years of age.
• Nevada Gaming Registration and Alcohol Awareness Card required.
• 3+ years of slot repair experience in a casino environment.

Responsibilities

• Explain games to guests and provide exceptional service.
• Maintain operation of slot machines with minimal downtime.
• Perform preventative maintenance on all slot machines.
• Assist Slot Floor personnel as requested.
• Perform software conversions and machine moves.

Skills

Troubleshooting skills

Mechanical aptitude

Knowledge of slot systems

Customer service skills

Teamwork

Education

High school diploma or equivalent

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family‑owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Overview

Come join Team Atlantis! We are currently accepting applications for Slot Technicians. The Slot Tech III performs advanced level repairs and maintenance on all Slot machines and equipment and will demonstrate high level technical skills when problem solving, troubleshooting and repairing slot products. Must have a high commitment to guest service, be detail oriented and highly adaptable to be able to oversee projects from start to finish.

Responsibilities

• The ability to explain games to guests and jackpot payouts –strong "floor presence" is necessary and ability to provide exceptional Guest Service.
• Maintain operation of slot machines at all times with minimal downtime
• Will constantly perform preventative maintenance on slot machines to ensure proper and optimum performance levels.
• Assist Slot Floor personnel when needed and requested by Slot Shift Managers and/or Assistant Slot Managers.
• Perform software conversions and slot machine moves as directed by the Slot Technical Manager.
• Expert slot repair skills (Ability to complete all PM's, diagnose and repair 100% of all issues)
• Expert maintenance skills for Machine Locks (Slots/Kiosks/Cans)
• Expert maintenance skills for all types of Slot Machines
• Expert assistance with guest issues and questions
• Expert slot system skills
• Strong Team Work (within all of Slots and other dept.) and Leadership Skills
• Expert in trouble shooting all slot cabinet types
• Able to RAM clear all machines
• Verify HASH (NV Gaming approval) for game themes
• In depth understanding of player tracking systems

All slot machines must be available at all times for guest play with the exception of:

• Scheduled machine conversions / repairs
• machine caps for known guests as authorized by the slot shift manager
• out of service games awaiting parts.

While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

• Must be at least 21 years of age
• Nevada Gaming Registration Required
• Nevada Alcohol Awareness Card Required
• Minimum (3) year Slot Repair experience in a casino environment
• Mechanical/ electronic aptitude preferred.
• Knowledge of basic math is required.
• Exceptional troubleshooting skills.
• Knowledge of slot systems and proficient in use of computers.

***MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors***

Benefits & Perks

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Weekly Resort Prizes
• Career Development
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.