Lead Slot Project Technician

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 52,000 - 70,000; Full time

Job summary

Atlantis Casino Resort Spa in Reno, Nevada seeks a Slot Technician responsible for planning and coordinating all slot floor projects, repairing and maintaining casino slot machines, and ensuring excellent service to team members and guests.

You will troubleshoot minor and major machine issues, replace peripherals, perform software conversions, and support Slot Floor Managers to keep machines running with minimal downtime.

Qualifications

• Two years electronics/technical degree or equivalent experience.
• Minimum 3 years Slot Technician experience in a casino environment.
• Experience with slot machine hardware/software is a plus.

Responsibilities

• Plan and coordinate all slot floor projects.
• Repair and maintain slot machines, including parts ordering and installation.
• Troubleshoot machine issues and perform preventative maintenance.
• Explain games to guests and maintain strong guest service on the floor.
• Assist Slot Floor personnel and perform software conversions as directed by management.

Skills

Slot machines

Electronics

Maintenance

Guest service

Education

Electronics degree or technical certification

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

JOB SUMMARY

The incumbent in this position is primarily responsible for: Planning and coordination of all slot floor projects. As needed, will repair/conduct maintenance on casino slot machines, including ordering and installing parts. The incumbent, as with all members of Monarch properties, provides excellent customer service to all Team Members, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance.

ESSENTIAL JOB FUNCTIONS

• Ability to trouble shoot minor machine issues such as button and bill validators issues on all machines within 1 month.
• Replace all peripheral machine components within two months.
• Trouble shoot major machine issues within 1 year.
• The ability to explain games to guests and jackpot payouts -strong "floor presence" is necessary and ability to provide exceptional Guest Service.
• Maintain operation of slot machines at all times with minimal downtime.
• Will constantly perform preventative maintenance on slot machines to ensure proper and optimum performance levels.
• Assist Slot Floor personnel when needed and requested by Slot Shift Managers and/or Assistant Slot Managers.
• Perform software conversions and slot machine moves as directed by the Slot Performance Manager.
• Performs other incidental and related duties as required and assigned.

TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)

Two years electronics/technical Degree or equivalent experience with electronics components. Minimum 3 years Slot Technician experience with slot machines in a Casino Environment.

DESIRED COMPETENCIES

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
• Communication - Communicates clearly and informatively; able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision‑making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

WORK ENVIRONMENT

The incumbent in this position works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

Working at Atlantis Casino Resort Spa in Reno, Nevada, offers a unique and rewarding experience that sets it apart as an employer of choice in the hospitality and gaming industry. Here are several compelling reasons to consider a career with us, reflecting our commitment to excellence, Team Member growth, and a vibrant workplace culture. Thanks to its nationally recognized excellence and innovative sustainability practices, Atlantis Casino Resort Spa is an exceptional place to work for anyone seeking a meaningful and dynamic career in hospitality. Atlantis is recommended by Forbes Travel Guide, with accolades from AAA, TripAdvisor, and Wine Spectator. Atlantis delivers a culture of high standards and professional pride, where team members have the opportunity to be part of a Four Diamond resort experience and contribute to award-winning venues like the Forbes 4 Star Spa and the Atlantis Steakhouse. Our team members thrive in a company that leads in environmental stewardship—being the first in northern Nevada to implement eco-forward programs like organics recycling and biodiesel fuel usage. Atlantis isn't just a place to work—it's a place to grow, be inspired, and make a lasting impact.