IT Security Technician

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

401K retirement savings plan

Job summary

Atlantis Casino Resort Spa in Reno, Nevada, is seeking an IT Security Technician focused on surveillance systems and access control. You will install cameras, switches, racks, and electronic locks while troubleshooting, maintaining, and documenting hardware and software across the surveillance and security stack.

The role requires a 21+ gaming license or equivalent, willingness to work weekends/holidays, and ability to operate ladders and low-voltage tasks.

Qualifications

• High School Diploma or gaming license required; 21+.
• 1–2 years in a high-paced environment preferred.
• 0–2 years in Low Voltage/IT.
• Positive attitude and willingness to learn.
• Must be able to work weekends and holidays.
• Basic Windows and PC knowledge.
• Familiar with Microsoft Office.
• Familiar with camera software.
• Experience with wire terminations (CAT6, coax, fiber).
• Ability to continually use ladders.
• Troubleshoot networking issues from the physical layer.
• Familiar with toners and voltage meters.
• Willing to be on Security Tech On-Call rotation.

Responsibilities

• Install surveillance equipment (cameras, switches, racks).
• Install access control hardware (electric strikes, locks).
• Troubleshoot surveillance and access control systems.
• Handle door locks and access control software.
• Maintain surveillance hardware, networking, software.
• Perform preventative maintenance on surveillance and access control."
• Ensure proper check-in/out of physical keys.
• Duplicate keys and locksmith tasks.
• Identify and troubleshoot basic network problems on surveillance systems.
• Document end-user hardware/software installation, maintenance, troubleshooting, licensing, configuration, and connectivity.
• Track and communicate work in Helpdesk system.
• Coordinate with vendors and team during design/acquisition/installation.
• Low voltage work like running CAT6, Fiber and termination.
• Build relationships in a collaborative environment.
• Perform other duties as assigned.
• Stand/walk; may lift up to 25 pounds.
• Vision requirements (near/far/color), etc.

Skills

Customer service

Troubleshooting

Networking basics

Windows PC knowledge

Microsoft Office

Camera software

Wire terminations

Ladders usage

Physical-layer networking

Toners/voltage meters

Education

High School Diploma or Gaming license

Tools

Camera software

Microsoft Office

CAT6/Coax/Fiber terminations

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Overview:

Come join Team Atlantis! The incumbent in this position is primarily responsible for providing excellent customer service to all Team Members, and to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance.

Responsibilities:

• Responsible for physical installation of Surveillance equipment such as Cameras, Switches and Racks
• Responsible for installation of access control hardware such as electric strikes and locks
• Troubleshoot and solve technical issues involving the specific access control and surveillance systems
• Includes door locks (Both electronic and physical), access control software and physical infrastructure
• Surveillance hardware, including cameras, displays, networking and software applications
• Perform preventative maintenance on Surveillance and Access Control hardware/software
• Ensure proper check-in and check-out of physical keys
• Duplication of keys, changing of key cores/cylinders, key cutting, alteration of pins, changing of levers, picking of locks (if necessary)
• Identify and troubleshoot basic network related problems on Surveillance or Access Control Systems
• Develops documentation for all end user hardware and software with regard to installation, maintenance, troubleshooting, licensing, configuration, and network connectivity
• Track and communicate work on assigned issues and projects in our Helpdesk Ticket System
• Coordinate with vendors, fellow Team Members, and other groups of the IT organizational structure during the design, acquisition, and installation phases of new systems and solutions to ensure compliance and compatibility
• Low voltage duties such as running CAT6, Fiber, etc. and termination of such
• Ability to build solid relationships with team members in a collaborative environment
• Performs other incidental and related duties as required and assigned
• Other duties as assigned my management
• While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear
• The employee may occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Qualifications:

• High School Diploma or Equivalent Gaming license required-Must be 21 years of age
• 1-2 years’ experience in a high-paced environment preferred
• 0-2 years’ experience in Low Voltage/IT
• Positive Attitude and willing to learn
• Must be able to work weekends and holidays
• Basic Windows and PC knowledge
• Familiar with Microsoft Office
• Familiar with camera software preferred
• Experience with wire terminations (CAT6, coax, fiber etc.), cameras, or locksmith
• Ability to continually use ladders
• Ability to solve problems independently using online resources
• Ability to troubleshoot networking issues from the physical layer
• Familiar with Toner’s and voltage meters
• Must be willing to be on the Security Tech On-Call rotation

CERTIFICATES AND LICENSES:

• Certification is preferred
• A++ Certified Facilities Locksmith
• Certified Bench Technician
• ***Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Scholarship Opportunity
• Paid Vacation
• Holiday Pay
• Recreation /Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

Working at Atlantis Casino Resort Spa in Reno, Nevada, offers a unique and rewarding experience that sets it apart as an employer of choice in the hospitality and gaming industry. Here are several compelling reasons to consider a career with us, reflecting our commitment to excellence, Team Member growth, and a vibrant workplace culture.

Thanks to its nationally recognized excellence and innovative sustainability practices, Atlantis Casino Resort Spa is an exceptional place to work for anyone seeking a meaningful and dynamic career in hospitality. Atlantis is recommended by Forbes Travel Guide, with accolades from AAA, TripAdvisor, and Wine Spectator. Atlantis delivers a culture of high standards and professional pride, where team members have the opportunity to be part of a Four Diamond resort experience and contribute to award-winning venues like the Forbes 4 Star Spa and the Atlantis Steakhouse. Our team members thrive in a company that leads in environmental stewardship—being the first in northern Nevada to implement eco-forward programs like organics recycling and biodiesel fuel usage. Atlantis isn't just a place to work—it's a place to grow, be inspired, and make a lasting impact.