Slot Operations Supervisor | Guest Service Leader

Elk Creek Casino; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Kiowa Casino in Hobart, OK is seeking a Casino Shift Supervisor to lead the Slot department on the assigned shift, deliver outstanding guest service, oversee staff, and ensure compliance with policies and Title 31 reporting. You will schedule shifts, monitor floor activity, handle guest concerns, train and evaluate team members, and protect casino assets while maintaining confidentiality.

This role requires 21+ age, strong leadership, and proficiency with office software.

Qualifications

• High School diploma or GED required.
• 2+ years in slot/gaming or equivalent experience desired.
• Experience in casino operations preferred.
• Must be at least 21 years of age.
• Strong leadership and communication skills; ability to manage budgets and staffing.

Responsibilities

• Supervise and coordinate Slot department on assigned shift.
• Plan, create, and administer work schedules and assignments.
• Monitor floor activity and enforce policies and internal controls.
• Address guest questions, resolve complaints, and ensure excellent service.
• Assist with hiring, training, and evaluating Team Members.
• Ensure compliance with Title 31 reporting requirements and security procedures.

Skills

Leadership

Guest service

Budget & scheduling

Regulatory compliance

Staff coaching

Communication

Office software

Education

High School diploma or GED

Associate degree in related field

Tools

Microsoft Office

Job description

Kiowa Casino in Hobart, OK is seeking a Casino Shift Supervisor to lead the Slot department on the assigned shift, deliver outstanding guest service, oversee staff, and ensure compliance with policies and Title 31 reporting. You will schedule shifts, monitor floor activity, handle guest concerns, train and evaluate team members, and protect casino assets while maintaining confidentiality.

This role requires 21+ age, strong leadership, and proficiency with office software.