Casino Shift Supervisor

Kiowa Casino Group; Hobart (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Kiowa Casino Group is seeking a Slot Shift Supervisor to lead daily slot operations, deliver outstanding guest service, and oversee payouts, questions, and minor disputes on the assigned shift.

You will supervise the Slot department, manage schedules, monitor performance, ensure compliance with regulations including Title 31, and maintain asset protection while promoting a positive work environment. Strong leadership and communication are essential.

Qualifications

• High School diploma or GED required.
• Associate degree in related field and 2 years Slot experience or equivalent combination of education and experience.
• Experience in slot/gaming environment preferred.

Responsibilities

• Lead day-to-day slot operations on the assigned shift.
• Provide exceptional guest service and handle payouts, questions, and minor disputes.
• Plan, create, and administer work schedules; supervise and evaluate staff.
• Ensure compliance with all policies, procedures, Title 31 reporting, and internal controls.
• Maintain asset protection and supervise slot transactions when necessary.
• Promote guest relations and manage floor activity for security and service quality.

Skills

Leadership

Communication

Customer service

Budget management

Education

High School diploma or GED

Associate degree in related field

Tools

Microsoft Office

Job description

The Casino Shift Supervisor is responsible for the day-to-day Slot operations on the assigned shift, ensuring superior guest service to all guests of the casino and providing additional services to the Guests including, but not limited to payouts, answering questions, and handling minor disputes. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.ESSENTIAL DUTIES & RESPONSIBILITIESAll Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.Promote positive guest relations, greet guests, and create a friendly atmosphere.Observe and recognize irregularities, violations, or other discrepancies in casino personnel or guests and institute appropriate action.Investigate and resolve guest complaints.Responsible for the planning, creating, and administering work schedules and assignments.Monitor staff performance, ensure adherence to all Casino policies and procedures as well as internal controls.Maintain constant awareness of floor activity to protect the playing public and the integrity of the Casino.Supervise and/or verify slot machine transactions when necessary.Responsible for ensuring that the Slot Department follows federal currency transaction reporting requirements (Title 31).Ensure all slot machines are in good repair and in working order.Responsible for Guest service proficiency, Team Member morale, staffing levels, and effectiveness of Supervisors and Slot Attendants.Utilize sound management and leadership skills in making decisions.Act as a host, explaining slot machine details to Guests as necessary.Monitor cleanliness of the slot floor and takes action to correct deficiencies.Maintain knowledge of all departmental and casino promotions and inform slot Team Members of changes.Possess a thorough knowledge of the Kiowa Reward's Club rules and policies.Assist with hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating Team Member with concurrence of the Department Manager, Department Director, Chief Operating Officer/General Manager, and the Director of Human Resources.Maintain a high level of Guest confidentiality.Provide overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of the company assets, properties, Guests, and Team Members.Supervise an assigned shift and ensure proper staffing levels.Safeguard the assets of the casino.Adhere to all regulatory, departmental, and casino policies and procedures, and to the MICS.Maintain knowledge of special events, hours of operation, and other pertinent information.Perform additional duties or projects, as assigned.JOB DEMANDSPhysicalThe physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequentlyrequired to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records, and files. Job may sit, lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.Confer with Human Resources for additional information, as needed.MentalSocial perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing, and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period without being distracted.Work EnvironmentThe characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.Success in this position will require ongoing knowledge and application of the organization's key performance indicators thot include but ore not limited to interpersonal and communication skills, change monogement ond teamwork, customer service and sotisfoction, integrity, and dependability.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.EDUCATION & EXPERIENCEHigh School diploma or GED is required.Associate degree in related field and 2 years Slot experience or equivalent combination of education and experience.Experience in Slot/gaming environment preferred.Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.REQUIREMENTS, SKILLS & ABILITIESMust be at least 21 years of age.Regular and reliable attendance.Must be able to work in a fast-paced environment.Ability to work cooperatively with all departments and all team members.Display leadership qualities and the ability to serve both internal and external customers.Must be able to manage departmental budget and control labor and expenses.Ability to maintain high confidentiality and a professional demeanor.Ability to independently manage multiple tasks in a professional manner.Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency).Strong project management and written communication skills.Highly organized, accurate, and detail-oriented with the ability to adapt quickly to changing priorities.Excellent verbal communication and interpersonal skills.Excellent problem-solving and conflict resolutions skills.Ability to independently manage multiple tasks in a professional manner.Basic math skills (ability to demonstrate proficiency).SUPERVISORY RESPONSIBILITIESThis position supervises all team members in the Slot department.LICENSES & CERTIFICATIONSAbility to obtain and maintain Gaming License is required.Key positions require knowledge and application of Title 31 reporting requirements.Must have the ability to pass comprehensive background check and drug test.