Lead Slot Floor Supervisor

Nooksack Northwood Casino; Lynden (WA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Job summary

Nooksack Northwood Casino in Lynden, WA seeks a Slot Supervisor to oversee Slot Attendants and Technicians, ensuring guest satisfaction and smooth floor operations.

You will verify jackpots, enforce regulations, and mentor staff. The role requires leadership, strong communication, and the ability to handle a high-energy casino environment.

This full-time position requires 21+ years of age, valid gaming licenses, and compliance with tribal and state rules; on-site work with varied shifts.

Qualifications

• Supervisory experience in a slot department.
• Must obtain and maintain valid Class III gaming licenses from the Nooksack Gaming Commission and the Washington State Gambling Commission.
• Must obtain and maintain a Washington State Liquor Control Board Class 12 Mixologist Permit and TIPS certification.
• Must be at least 21 years of age.
• Ability to work nights, weekends, and holidays.
• Ability to maintain confidentiality.

Responsibilities

• Ensures a high level of guest satisfaction and maintains an environment conducive to that goal.
• Verifies jackpots and short pays in accordance with current Nooksack Casino gaming regulations.
• Ensures compliance with tribal, state, federal, and NIGC regulations and laws.
• Supervises floor operations during assigned shift and addresses complaints and resolves problems.
• Staffs, schedules, evaluates, trains, develops, and monitors subordinate personnel.
• Works with the Slot Manager to organize and implement all special events.
• Delegates projects to Floor Supervisors and monitors progress.
• Interviews prospective employees and trains floor supervisors.
• Coaches employees and handles substandard performance.
• Communicates information across departments to improve guest service.

Skills

Guest service

Communication

Conflict resolution

Team leadership

Problem solving

English literacy

Education

High School

Job description

Nooksack Northwood Casino in Lynden, WA seeks a Slot Supervisor to oversee Slot Attendants and Technicians, ensuring guest satisfaction and smooth floor operations.

You will verify jackpots, enforce regulations, and mentor staff. The role requires leadership, strong communication, and the ability to handle a high-energy casino environment.

This full-time position requires 21+ years of age, valid gaming licenses, and compliance with tribal and state rules; on-site work with varied shifts.