Assistant Slot Shift Manager

Spokane Tribe Resort & Casino; Airway Heights (WA); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Spokane Tribe Resort & Casino is seeking an Assistant Slot Shift Manager to lead daily slot operations on a rotating shift. You will oversee floor coverage, game availability, and guest service while ensuring compliance with gaming regulations and internal controls.

As MOD when assigned, you will drive team performance, train staff, and support department projects with the Slot Shift Manager and Director of Slots & Beverage. Strong leadership and reliability are essential for success.

Competenze

• High school diploma or GED; associate or bachelor’s degree in business, hospitality, or a related field preferred.
• 3+ years of progressively responsible casino gaming operations experience, including at least one year in a slot supervisory or lead role.
• Previous experience as Manager on Duty (MOD) in a casino is preferred.
• Working knowledge of Title 31 and NIGC internal control standards.
• Willing and available to work varied schedules, including nights, weekends, holidays, and special events

Mansioni

• Promote and support a culture of excellence by modeling STRC values and delivering exceptional guest service.
• Direct daily slot floor operations during the assigned shift and ensure floor coverage and game availability.
• Ensure compliance with gaming regulations, internal controls, and department policies.
• Lead slot team members, coach, and take corrective action in partnership with the Slot Shift Manager.
• Monitor game availability, coordinate repairs, and ensure ticketing and cash handling equipment operate properly.
• Maintain logs, reports, and required slot paperwork; document variances and errors.
• Oversee MOD duties when assigned, including emergency response and operational decisions across departments.
• Collaborate with Security, Surveillance, Players Club, Hosts, Beverage, and Cage to deliver seamless guest service.

Conoscenze

English fluency

Formazione

High school diploma or GED; 2- or 4-year degree preferred in related field

3+ years casino gaming operations experience; 1+ year in slot supervisory/lead role

Strumenti

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descrizione del lavoro

Position Summary
Under the direction of the Director of Slots & Beverage, the Assistant Slot Shift Manager is responsible for leading daily Slot Operations during an assigned shift. This includes floor operations, game availability, team leadership and accountability, guest service issue resolution, and regulatory and departmental compliance. The Assistant Slot Shift Manager serves as Manager on Duty (MOD) when assigned, creates an exciting environment for guests and team members, builds relationships with players, and supports the Slot Shift Manager on department projects and initiatives.

Position Summary
Under the direction of the Director of Slots & Beverage, the Assistant Slot Shift Manager is responsible for leading daily Slot Operations during an assigned shift. This includes floor operations, game availability, team leadership and accountability, guest service issue resolution, and regulatory and departmental compliance. The Assistant Slot Shift Manager serves as Manager on Duty (MOD) when assigned, creates an exciting environment for guests and team members, builds relationships with players, and supports the Slot Shift Manager on department projects and initiatives.

Key Responsibilities / Duties

• Promote and support a culture of excellence at Spokane Tribe Resort & Casino by modeling STRC values, delivering exceptional guest service, and upholding the highest standards of professionalism and ethics.
• Provide exceptional guest service throughout all interactions.
• Ensure compliance with all applicable gaming regulations, internal controls, and departmental policies, including requirements of the Gaming Commission and applicable state and federal authorities
• Direct daily slot floor operations during the assigned shift, with responsibility for floor coverage, game availability, guest service, and compliance.
• Create an exciting atmosphere that makes Spokane Tribe Resort & Casino the guest's choice for gaming entertainment.
• Build and maintain relationships with players through positive, effective interaction, focusing on loyalty and profitability of key player segments.
• Conduct pre-shift meetings and assign sections, breaks, and duties to maintain floor coverage and service levels.
• Lead slot team members and hold them accountable for performance, attendance, and conduct; deliver coaching and corrective action in partnership with the Slot Shift Manager.
• Train team members on the floor using the department training program; mentor team members to build their guest service and player development skills.
• Participate in interviewing and selection of slot team members; provide input on performance evaluations.
• Monitor game availability throughout the shift; track out-of-service machines, coordinate repairs with Slot Technicians, and ensure ticket redemption kiosks, bill validators, and printers are operating and serviced promptly.
• Assist with floor moves, game conversions, installs, and removals; verify signage and progressive meter displays are accurate and working; report game performance and floor observations to the Slot Shift Manager working.
• Verify and approve jackpots, hand pays, fills, and credits within assigned authority; ensure IRS Form W-2G and other required tax documentation is completed accurately.
• Complete and review required slot paperwork, logs, and forms for accuracy before end of shift; document variances, voids, and errors and report them to the Slot Shift Manager.
• .Ensure compliance with Title 31 requirements, including Currency Transaction Reports, Suspicious Activity Reports, and multiple transaction logs.
• Ensure team members follow internal controls, gaming regulations, and department procedures; recognize irregularities and violations and take appropriate action; support Gaming Commission investigations and audits.
• Monitor floor coverage and manage shift labor to business levels; handle call-outs and review shift timekeeping, reporting corrections to the Slot Shift Manager.
• Investigate and resolve guest complaints and disputes, including jackpot, machine malfunction, and player's club concerns; issue complimentaries and adjustments within assigned authority.
• Execute slot promotions, drawings, and tournaments during the shift.
• Maintain slot key control and machine entry access logs; assist with progressive resets and meter readings as required
• Work closely with Security, Surveillance, Players Club, Hosts, Beverage, and Cage to deliver seamless guest service and secure, accurate operations.
• Coach and mentor slot team members to build their guest service and player development skills; provide input on performance evaluations.
• Recommend corrective action and document coaching in partnership with the Slot Shift Manager.
• Participate in interviewing and recommend selection of slot team members.
• Investigate and resolve guest complaints and disputes, including jackpot, machine malfunction, and player's club concerns; issue complimentaries and adjustments within assigned authority.
• Assist with execution of slot promotions, drawings, and tournaments during the shift.
• Serve as Manager on Duty (MOD) when assigned, acting as the senior management authority for the property during the shift; make operational decisions across all departments and elevate to the Director of Slots & Beverage, General Manager, or Executive on Call as required.
• As MOD, lead response to emergencies, evacuations, medical events, and power or system outages in coordination with Security and Surveillance.
• As MOD, resolve escalated guest complaints from any department, make guest removal and trespass decisions with Security, and reallocate team members across departments to cover staffing shortages.
• As MOD, conduct property walk-throughs to monitor safety, cleanliness, and service; review incident reports; and complete the MOD log and shift summary for the executive team.
• Complete a written slot shift report documenting key events, incidents, game issues, staffing, and follow-up items.
• Support the Slot Shift Manager on department projects, system implementations, training, and audit corrective actions as assigned.
• Provide information and recommendations to the Slot Shift Manager and Director of Slots & Beverage on guest service issues, game performance, and floor needs.
• Demonstrate dependability and reliability by maintaining regular, punctual attendance and consistently fulfilling assigned shifts and responsibilities.
• Create, maintain, and facilitate a positive and safe work environment; promote healthy team member relations and report concerns to appropriate personnel.
• Perform other duties as assigned.

Position Qualifications

Education & Experience

• High school diploma or GED required; associate or bachelor's degree in business, hospitality, or a related field preferred.
• Three years of progressively responsible casino gaming operations experience, including at least one year in a slot supervisory or lead role.
• Prior experience serving as Manager on Duty in a casino preferred.
• Working knowledge of slot operations, jackpot and fill procedures, ticket-in/ticket-out systems, and slot management systems.
• Working knowledge of Title 31 and NIGC Minimum Internal Control Standards.
• Willing and available to work varied schedules, including nights, weekends, holidays, and special events

Skills, Abilities & Competencies

• Communicate effectively with guests, team members, and external contacts. Read, write, and speak English fluently.
• High level of integrity, discretion, and commitment to confidentiality.
• Maintain a positive, professional, and productive demeanor.
• Move efficiently throughout the work area.
• Proficient in Microsoft Excel, Word, and Outlook.
• Make sound, timely decisions under pressure, including when senior leadership is not on site.
• Demonstrated ability to supervise, train, and develop team members.
• Listen and respond to visual and aural cues.

Obtain and maintain a valid gaming license