Slot Operations Shift Manager – Leadership & Compliance

Bally's Atlantic City Casino Resort; Atlantic City (NJ); On-site; USD 54,000 - 66,000; Full time

Job summary

Bally's Atlantic City Casino Resort in Atlantic City, NJ, is seeking a supervisor for slot operations. The role focuses on developing staff, maintaining guest service standards, and ensuring compliance with state regulations.

You will train employees, monitor performance, and support scheduling and staffing decisions in a fast-paced environment. Successful candidates will have 3–5 years of supervisory experience, with proficiency in Microsoft Office and WRG, and a track record of managing large

Qualifications

• Three to five years supervisory experience required.
• Experience with Microsoft Office, WRG and other industry related software.
• Experience in the management of a large staff and exposure to senior management helpful.
• Previous cashiering experience or related areas preferred.
• College preferred.

Responsibilities

• Develops and maintains rapport with slot players and handles escalated customer concerns.
• Observes, supervises, and countersigns hand-paid jackpots when required.
• Coordinates with Security and other departments to ensure guest service and training.
• Trains all new employees, retrains existing employees, and evaluates training programs.
• Oversees compliance with state regulations and internal controls within slot operations.
• Assists in hiring, scheduling, performance evaluations and employee support functions.
• Ensures maximum productivity and a smoothly run operation.
• Maintains facilities and equipment availability and functioning.
• Addresses service breakdowns and promotes guest satisfaction.

Skills

Supervisory experience

Customer service

Team leadership

Training & development

Communication skills

Education

College preferred

Bachelor’s degree (preferred)

Tools

Microsoft Office

WRG software

Job description

Bally's Atlantic City Casino Resort in Atlantic City, NJ, is seeking a supervisor for slot operations. The role focuses on developing staff, maintaining guest service standards, and ensuring compliance with state regulations.

You will train employees, monitor performance, and support scheduling and staffing decisions in a fast-paced environment. Successful candidates will have 3–5 years of supervisory experience, with proficiency in Microsoft Office and WRG, and a track record of managing large