Slot Shift Manager

The Post Oak; Lake Charles (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Golden Nugget Lake Charles is seeking a Slot Operations Supervisor to oversee the Slot Department and ensure exceptional guest service. Under the Director of Slot Operations, you will manage floor layouts, compliance, and staff performance in a high-volume casino environment.

Responsibilities include maintaining protocol compliance, training assistants, and promoting responsible gaming while delivering top-tier customer experiences to guests and vendors alike.

Qualifications

• Associate degree in Hospitality or related field.
• Seven years of Slot Operations experience in a large casino.
• Three years of Slot Management experience or equivalent.
• Demonstrated leadership in slot operations with strong guest satisfaction.

Responsibilities

• Exhibit conduct per Gaming Commission Regulations and company policies.
• Deliver courteous, professional guest service to patrons and staff.
• Ensure responsible gaming and alcohol service with proper reporting.
• Recruit, train, coach, and retain qualified reports.
• Maintain security and integrity of company, employees, and guests.

Skills

Guest service

Communication skills

Decision making

Interpersonal skills

Time management

Microsoft Office

Flexibility

Staff leadership

Education

Associate Degree in Hospitality

Tools

Microsoft Office

Excel

Outlook

Job description

Overview

Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry's signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity! Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry's Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton's - The Steakhouse, McCormick's & Schmick's and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony's, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.

Responsibilities

SUMMARY:

Under the direction of the Director of Slot Operations, the incumbent assists in ensuring the operational success of the Slot Department and outstanding guest service is provided to all casino patrons.

ESSENTIAL DUTIES AND RESPONSIBILITIES

:

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.


• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.


• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns or observations.


• Offer the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.


• Continually review and evaluate casino test and refine floor layouts to improve machine productivity and performance on the floor.


• Responsible for Slot Department compliance with MICS and Federal Currency Reporting Requirements.


• Ensure procedures protect the integrity and security of the company, employee and guests.


• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and Golden Nugget staff.


• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.


• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.


• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and employees as appropriate.


• Promote positive public/employee relations at all times.


• Maintain a clean, safe, hazard-free work environment within area of responsibility.


• Safeguard the confidential information of all employee, department and company records.


• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service bydiscreetly notifying appropriate management of concerns and observations.


• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.


• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

:

The position will directly or indirectly supervise the following positions:

• Assistant Slot Shift Manager


• Slot Administrative Assistant


• Slot Attendant


• Slot Electronic Technician


• Slot Supervisor


• Slot Technician


• Slot Technician Supervisor


• Kiosk Impressment Clerk


• Kiosk Impressment Supervisor

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.


• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.


• Judgment is required based upon specific position responsibilities. Frequent non-standard situations arise where independent judgment is required, and limited guidelines exist.


• Must have solid decision-making, organization, and interpersonal skills.


• Excellent written and verbal communication skills are required.


• The ability to thrive in a fast-paced multi-tasking, hands-on environment.


• Ability to establish and maintain a positive and professional working relationships with all individuals.


• Strong computer skills in Microsoft Office, Word, Excel and Outlook.

• Ability to work flexible schedules, including nights, weekends and holidays is required.


• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.


• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.


• Excellent interpersonal, organizational and communication skills.


• Display strong work ethic and team work.

EDUCATION and/or EXPERIENCE

• Associate Degree in Hospitality or a related field.


• Seven (7) years of Slot Operations of related gaming experience in a large (1,500 plus slot devices) casino.


• Three (3) years of Slot Management experience (Shift Supervisor or above), or the equivalent combination or education and experience.


• Demonstrated successful performance in a Slot leadership role, as evidenced by superior slot operational results and exemplary guest satisfaction feedback.

Tipped Position

This position does not earn tips