Slot Operations Leader: Elevate Guest Experience & Growth

Noo-Kayet Investments; Kingston (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Point Casino & Hotel in Washington is seeking a seasoned Slot Operations Manager to lead the Slot Department and its attendants. You will recruit, train, and coach a high-performing team while driving guest experience and operational excellence on the casino floor.

Lead day-to-day operations, monitor staffing, analyze performance, and collaborate with Marketing to promote guest engagement. This role requires strategic thinking and hands-on leadership in a dynamic gaming environment.

Qualifications

• 5+ years of general operations management experience.
• At least 2 years of experience in a gaming establishment.
• Exceptional guest service and hospitality skills.
• Strong leadership and team-development abilities.
• Excellent verbal and written communication skills.
• Strong problem-solving, organizational, and time-management skills.
• Ability to analyze percentages, ratios, probability, and other operational data.
• Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
• Experience working with database systems.
• Ability to prepare and analyze reports, charts, correspondence, and operational information.

Responsibilities

• Oversee day-to-day operations of the Slot Department.
• Recruit, hire, train, schedule, coach, and develop Slot team members.
• Build a team culture centered around exceptional guest service and hospitality.
• Monitor staffing levels and address performance, development, and operational needs.
• Conduct team meetings and communicate procedural and operational updates.
• Develop and implement training programs to strengthen team performance.
• Resolve escalated guest concerns and gaming-related issues.
• Partner with Marketing and other departments to support promotions and guest engagement.
• Analyze operational activity, costs, revenue performance, and forecasts.
• Prepare reports and identify opportunities to improve departmental performance.
• Help develop and implement strategic plans and departmental initiatives.
• Develop and enforce policies, procedures, and internal controls.
• Protect company assets and ensure regulatory compliance.
• Represent the Slot Department in meetings and provide operational insight to company leadership.
• Help communicate and implement property-wide initiatives and organizational changes.

Skills

Operations management

Gaming industry

Guest service

Leadership

Communication

MS Office

Reporting

Confidentiality

Flexible hours

Education

High school diploma or equivalent

Tools

Database systems

Job description

The Point Casino & Hotel in Washington is seeking a seasoned Slot Operations Manager to lead the Slot Department and its attendants. You will recruit, train, and coach a high-performing team while driving guest experience and operational excellence on the casino floor.

Lead day-to-day operations, monitor staffing, analyze performance, and collaborate with Marketing to promote guest engagement. This role requires strategic thinking and hands-on leadership in a dynamic gaming environment.