Slot Shift Supervisor: Lead Floor Ops & Guest Service

Snoqualmie Casino; Snoqualmie (WA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Competitive pay

100% employer-paid medical, dental, &

401(k) & employer-paid life insurance

Long-term disability

21 days PTO first year (33 days after

Cashable PTO twice yearly

Free meals

Parking

Gas discount

Tuition reimbursement

Employee Assistance Program

Job summary

Snoqualmie Casino is seeking a full-time Slot Supervisor to oversee slot personnel and floor activities. You will supervise staffing, monitor transactions for accuracy, and ensure exceptional guest service while supporting multiple departments across the floor.

You will lead scheduling, resolve guest concerns, promote casino services and events, and maintain daily administrative tasks with attention to detail and compliance. Growth opportunities exist within a collaborative team environment.

Qualifications

• Associate’s Degree in Hospitality Management, Business Administration, or related field. An additional two years of applicable experience may be considered in lieu of education.
• Two years of experience in a casino slot department within an equivalent-sized property.

Responsibilities

• Lead day-to-day slot floor operations by supervising team members, coordinating floor coverage, preparing and adjusting schedules, ensuring completion of daily paperwork, and verifying gaming transactions for accuracy and compliance.
• Act as the primary escalation point for guest concerns, disputes, and machine-related issues; resolve matters promptly and professionally while protecting game integrity and the Casino’s standards.
• Serve as a knowledgeable resource by providing accurate information about Casino services and proactively promoting events, loyalty programs, and entertainment offerings to enhance the guest experience.
• Ensure slot transactions are processed accurately and efficiently, modeling exceptional guest service and coaching staff on proper procedures and service expectations.
• Manage daily office and administrative functions, including required documentation and reporting, while maintaining organization and attention to detail.
• Perform additional responsibilities as assigned to support departmental objectives and maintain seamless operations.

Skills

Mathematical Accuracy

Cash Handling

Guest Service Excellence

Verbal & Written Communication

Interdepartmental Collaboration

MS Office Skills

Education

Associate’s Degree in Hospitality Management or Business Administration

Tools

SDS

CMP

Everi

Job description

Snoqualmie Casino is seeking a full-time Slot Supervisor to oversee slot personnel and floor activities. You will supervise staffing, monitor transactions for accuracy, and ensure exceptional guest service while supporting multiple departments across the floor.

You will lead scheduling, resolve guest concerns, promote casino services and events, and maintain daily administrative tasks with attention to detail and compliance. Growth opportunities exist within a collaborative team environment.