Slot Supervisor

Noo-Kayet Investments; Kingston (WA); On-site; USD 52,000 - 72,000; Full time

Job summary

The Point Casino & Hotel in Washington state is seeking an experienced Slot Supervisor to lead the Slot team on the casino floor. This hands-on leadership role involves coaching, scheduling, and overseeing operations, including approving jackpots and handling escalated guest concerns.

The ideal candidate has 3+ years of slot operations experience and 2+ years of supervisory experience, with strong communication, customer service, and problem-solving skills.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of slot operations experience.
• Minimum of 2 years of supervisory experience.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and make decisions in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Understanding of slot operations terminology, player rating, and slot analytics.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Must obtain required gaming licenses and pass screenings.

Responsibilities

• Lead, coach, and support Slot Attendants and Slot Leads.
• Assign work areas and ensure proper floor coverage.
• Oversee day-to-day slot floor operations.
• Approve jackpots and hand pays within authorized limits.
• Help ensure jackpot and fill processes are accurate.
• Resolve escalated guest concerns and service issues.
• Monitor slot activity and help protect assets.
• Investigate incidents, machine irregularities, and policy violations.
• Assist with onboarding and training new team members.
• Provide coaching and feedback to help the team succeed.
• Communicate staffing needs and guest trends to Slot Management.
• Partner with Security, Cage, Marketing, Surveillance and others to keep operations running smoothly.
• Maintain knowledge of slot machines, payout structures, and basic troubleshooting.
• Maintain a clean, safe, professional, and guest-ready casino floor.
• Ensure operations follow Tribal, State, Federal, and company gaming regulations.

Skills

Leadership

Customer service

Communication

Problem solving

Team coaching

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Ready to Lead the Action on the Casino Floor?

If you know slot operations, enjoy leading a team, and thrive in a fast-paced casino environment, The Point Casino & Hotel is looking for you!

We are seeking an experienced Slot Supervisor to help lead our Slot team and keep the energy, service, and operations on our casino floor running smoothly. This is a hands-on leadership role where no two shifts are exactly the same. From supporting your team and assisting guests to overseeing jackpots and handling situations as they arise, you'll play an important role in creating a great experience on the slot floor.

What You’ll Do

As our Slot Supervisor, you'll be one of the key leaders on the floor during your assigned shift. You’ll:

• Lead, coach, and support Slot Attendants and Slot Leads
• Assign work areas and make sure the floor has proper coverage
• Oversee day-to-day slot floor operations
• Approve jackpots and hand pays within authorized limits
• Help ensure jackpot and fill processes are completed accurately
• Step in to resolve escalated guest concerns and service issues
• Monitor slot activity and help protect company assets
• Investigate guest incidents, machine irregularities, and potential policy violations
• Assist with onboarding and training new team members
• Provide coaching and feedback to help your team succeed
• Communicate staffing needs, operational concerns, and guest trends to Slot Management
• Partner with Security, Cage, Marketing, Surveillance, and other departments to keep operations running smoothly
• Maintain knowledge of slot machines, payout structures, and basic troubleshooting
• Help maintain a clean, safe, professional, and guest-ready casino floor
• Ensure operations follow Tribal, State, Federal, and company gaming regulations and procedures

What We’re Looking For

We’re looking for someone who can balance strong leadership with excellent guest service. You should be comfortable making decisions, solving problems, and keeping your team focused when the casino floor gets busy.

Required Qualifications

• High school diploma or equivalent
• Minimum of 3 years of slot operations experience
• Minimum of 2 years of supervisory experience
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Ability to multitask and make decisions in a fast-paced environment
• Strong organizational skills and attention to detail
• Intermediate experience with Microsoft Office, including Word, Excel, and PowerPoint
• Understanding of slot operations terminology, player rating, and slot analytics
• Ability to work a flexible schedule, including nights, weekends, and holidays

Additional Requirements

• Must obtain a Class III Gaming License issued by the Washington State Gaming Commission and Port Gamble S'Klallam Gaming Commission
• Must possess a valid Washington State Driver's License
• Must be able to consent to and pass a hair follicle drug and alcohol screening as a condition of employment
• Must be able to stand and move throughout the casino floor for extended periods
• Must be able to occasionally lift and carry up to 25 pounds
• Must be comfortable working in a casino environment with varying noise levels and exposure to cigarette smoke

Bring Your Leadership to The Point

This isn't a desk-only supervisor position. You'll be on the floor, supporting your team, interacting with guests, solving problems, and helping create the exciting casino experience our guests expect.