Slot Marketing & Loyalty Specialist

MGM Resorts International; Maryland; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Internal mobility

Health & Income Protection benefits

Employee discounts on hotel, food &amp

Free meals in employee dining room

Free parking on and off shift

Healthcare, financial, and time off

Job summary

MGM Resorts International is seeking a Slot Marketing Representative to assist guests at the Players Club desk and enroll new guests in the loyalty program, delivering excellent guest service. The role involves processing requests, explaining the loyalty program, and awarding express comps according to company guidelines.

The schedule features swing shifts from 3:30pm–12:15am or 5:30pm–2:15am, with frequent interactions in a fast-paced entertainment environment.

Qualifications

• Must be at least 18 years of age.
• Must have a high school diploma or GED.
• Prior relevant experience within a face-to-face guest service position (preferred).

Responsibilities

• Assist players with all requests in a professional and timely manner.
• Explain the loyalty program in detail and redeems guests’ points for express comps.
• Utilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cards.
• Resolve guest complaints within scope of authority and otherwise refer the matter to management.

Skills

Guest service

Education

High school diploma or GED

Job description

MGM Resorts International is seeking a Slot Marketing Representative to assist guests at the Players Club desk and enroll new guests in the loyalty program, delivering excellent guest service. The role involves processing requests, explaining the loyalty program, and awarding express comps according to company guidelines.

The schedule features swing shifts from 3:30pm–12:15am or 5:30pm–2:15am, with frequent interactions in a fast-paced entertainment environment.