Slots Manager - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

Free employee dining

Free parking

Health/Dental/Vision insurance

401(k)

Job summary

MGM Resorts International is seeking a Slots Manager for MGM Springfield in Springfield, MA. Lead slot operations, coach a team, and ensure guest service excellence while protecting company assets on a fast-paced casino floor.

The ideal candidate has leadership experience in hospitality or customer service, with a High School Diploma or GED and 2+ years in service roles. This full-time position requires overnight availability and weekend/holiday coverage.

Qualifications

• High School Diploma or GED is required.
• 2+ years of experience in a customer service environment is required.
• Previous management experience is preferred.

Responsibilities

• Oversee day-to-day slot operations and drive performance.
• Coach and mentor hourly staff to meet service standards.
• Ensure guest service excellence and protect company assets.
• Ensure compliance with policies and regulatory requirements on the casino floor.
• Provide instruction, training, and development to staff; manage shift coverage.
• Resolve guest and employee issues professionally and promptly.

Skills

Customer service experience

Leadership

Team management

Education

High School Diploma or GED

Job description

Slots Manager - MGM Springfield### Slots Manager - MGM SpringfieldApply: Property - MGM Springfield: Full time: Posted Today: 281080Springfield, MassachusettsThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:** As an **Slots Manager**, you’ll bring hands-on leadership experience to oversee day-to-day slot operations, ensuring team performance, guest service excellence, and protection of company assets. This role is ideal for a proven people leader with experience in customer-facing or hospitality environments who can coach employees, manage compliance, and resolve issues in a fast-paced gaming setting. You’ll support shift leadership while modeling service standards and regulatory responsibility on the casino floor.**THE DAY-TO-DAY:** * Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers* Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards* Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met* Deliver a level of guest service which is consistent with the company’s and property’s core service standards* Manage team expectations, ensuring compliance with departmental and company policies* Provide instruction, training and implementation of service and other company programs to staff* Research and resolve guest and / or employee issues effectively and professionally* Manage, organize, and complete assigned projects with attention to detail within the established deadline* Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement* Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for* Protect the confidentiality of company files and documents under immediate control* Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members**THE IDEAL CANDIDATE:** * Has a High School Diploma or GED* 2+ years of prior relevant experience in a customer service environment* Prior management experience is preferred* Must be able and willing to work Full-time schedule, Overnights starting at 7pm-3am or 11pm-7am to include weekends and holidays**THE PERKS & BENEFITS:** * Prioritize your wellness, access programs crafted to nurture your mental and physical health.* Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!* Savor delicious meals for free in our employee dining room.* Park with ease—whether you're on or off shift, it's free!* From healthcare to financial support and generous time-off options, we’ve got you covered.* Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19848**Pay Range:**The pay range for this role is:$60,700.00 - $80,900.00This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.This position is eligible to participate in the Company’s incentive plan.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to **JOIN THE SHOW**? Apply today!