Slot Machine Concierge & Jackpot Specialist

Double Eagle Hotel and Casino Conference Center; Cripple Creek (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading casino in Colorado is seeking individuals for customer assistance roles focused on helping with machine jams, jackpot payouts, and providing clear information on slot machine operations. Responsibilities include maintaining safety standards, handling money accurately, and fostering strong customer relations. Ideal candidates will be well-versed in compliance with gaming regulations and skilled in customer service. This position requires effective teamwork and communication skills to ensure a positive experience for all patrons.

Responsibilities

• Maintain a clean and safe work environment, following safety procedures.
• Handle jackpot payouts and verify machine information prior to payouts.
• Assist customers with machine jams and provide change.
• Reconcile bank at shift's beginning and end as a verifier.
• Develop effective working relationships and service skills.

Job description

A leading casino in Colorado is seeking individuals for customer assistance roles focused on helping with machine jams, jackpot payouts, and providing clear information on slot machine operations. Responsibilities include maintaining safety standards, handling money accurately, and fostering strong customer relations. Ideal candidates will be well-versed in compliance with gaming regulations and skilled in customer service. This position requires effective teamwork and communication skills to ensure a positive experience for all patrons.