Gambling Slot Attendant

Double Eagle Hotel and Casino Conference Center; Cripple Creek (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading casino in Colorado is seeking individuals for customer assistance roles focused on helping with machine jams, jackpot payouts, and providing clear information on slot machine operations. Responsibilities include maintaining safety standards, handling money accurately, and fostering strong customer relations. Ideal candidates will be well-versed in compliance with gaming regulations and skilled in customer service. This position requires effective teamwork and communication skills to ensure a positive experience for all patrons.

Responsibilities

• Maintain a clean and safe work environment, following safety procedures.
• Handle jackpot payouts and verify machine information prior to payouts.
• Assist customers with machine jams and provide change.
• Reconcile bank at shift's beginning and end as a verifier.
• Develop effective working relationships and service skills.

Job description

SUMMARY

To assist customers with jammed machines, jackpot payouts and machine fills. To provide customers with a greater understanding of how to read slot machine pay tables. To provide customers with change and/or assist customers in obtaining bills that work in the bill validator's. To assist in providing customer services to all customers. To develop and maintain effective working relationships and good customer service skills with all customers and team members. To perform all duties in compliance with the State of Colorado ICMP's and other applicable municipal, state and federal laws and regulations, applicable to all casino operations.

Duties And Responsibilities

Include the following. Other duties may be assigned.

• Within the realm of the responsibility of the job, maintains a clean and safe work environment. Performs duties in compliance with safety procedure, which includes use of safety equipment. Incumbent are responsible for following safety procedures, identifying unsafe practices or conditions and informing their supervisor of unsafe conditions, as directed.
• Handles jackpot payouts; including the verification of machine information prior to jackpot payouts in accordance with Gaming rules and regulations
• Handles all slot machine fills, in accordance with Gaming rules and regulations.
• Records appropriate information including meters signature and license number on all jackpot payouts and/or machine fill slips.
• Records appropriate information of the Slot Machine Access Log every time the slot machine door is opened.
• Assists customers with machine jams, as defined by departmental guidelines, and/or Lead Slot Technician.
• Provides customers with a greater understanding of how to read slot machine pay tables.
• Provides customers with change and/or assist customers in obtaining bills that work in the bill validators.
• Assists change staff in reconciling bank at the beginning and end of shift as second verifier.
• Handles, counts and reconciles, and distributes large sums of money accurately and promptly.
• Assist in providing customer services to all customers through various activities.
• Performs responsibilities in compliance with the Colorado Gaming ICMP's applicable to all casino departments.
• Develops and maintains effective working relationships and good customer service skills with all customers and team members.