Slot Attendant & Guest Experience Champion

Bally's Black Hawk; Black Hawk (CO); On-site; USD 24,797,000 - 33,062,000; Full time

Benefits offered by this job

401K

PTO 12 days

Disability and Life Insurance

Employee Discount Meals

Paid lunch break

License fees reimbursement

Free parking

Job summary

Bally's Black Hawk is seeking a responsive team member to assist guests at the casino floor. You will pay jackpots, enroll players in the loyalty program, and support slot operations with accurate paperwork.

Ideal candidates have strong money-handling skills, can multitask in a fast-paced environment, and maintain excellent guest service. Colorado gaming environment knowledge and a customer-first attitude are valued in this role.

Qualifications

• High school diploma or GED required.

Responsibilities

• Pay slot machine jackpots and complete required paperwork neatly and accurately.
• Enroll players into loyalty program.
• Make minor repairs to slot machines and EZ-Pay ticket jams.
• Keep informed of slot machines on the casino floor to assist guests.
• Maintain a cash bank for hand-pay jackpots and change assistance.
• Ensure guest satisfaction and comfort.
• Interact daily with slot staff and other departments to communicate and collect feedback.
• Monitor underage gambling and report to Security.
• Other related duties as assigned.

Skills

Money handling

Guest service

Communication

Multitasking

Initiative

Attention to detail

Education

High School or GED

Job description

Bally's Black Hawk is seeking a responsive team member to assist guests at the casino floor. You will pay jackpots, enroll players in the loyalty program, and support slot operations with accurate paperwork.

Ideal candidates have strong money-handling skills, can multitask in a fast-paced environment, and maintain excellent guest service. Colorado gaming environment knowledge and a customer-first attitude are valued in this role.