Slot Host & Guest Concierge — Promotions & Rewards

Cahuilla; Anza (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

Cahuilla Casino seeks a Slot Host to assist with slot machine functions and deliver exceptional guest services on the casino floor. The role reports to the Director of Gaming Operations and acts as a liaison between Marketing and Guests during promotions and events.

The ideal candidate will promote Club Elevate, encourage carded players, record guest data for marketing, and ensure accurate handling of payouts and jackpots while maintaining a high level of guest satisfaction.

Qualifications

• At least 1 year of hospitality or direct customer service experience.
• General knowledge of gaming, including slots, video, bingo and card games a plus.
• Computer experience with database software.
• Ability to read, write, speak and understand English and Spanish preferred.
• Strong interpersonal communication and work ethics.
• Solid organizational skills and ability to handle multiple tasks.
• Knowledge of gaming laws and regulations.
• Must have high school diploma or GED.
• Must be 21 years of age.
• Must meet qualifications for a Cahuilla Casino Gaming License.

Responsibilities

• Actively promote Club Elevate and its benefits to Cahuilla Casino customers.
• Promote all eligible guests to carded, tracked players by directing those guests to Club Elevate.
• Distribute information about Cahuilla Casino to guests.
• Record information regarding guests, major wins, for marketing.
• Ensure that guests are provided with change.
• Respond to machine malfunctions, perform basic tasks in the machine, and determine if slot technician assistance is needed.
• Comply with internal control procedures and maintain high accuracy in transactions.
• Provide excellent guest service in a courteous and timely manner.
• Provide timely payouts of jackpots and act as a verifier for other Slot Attendants for hand pays or fills.
• Assist with the drop as needed.
• Maintain consistent attendance and attend departmental meetings as necessary.
• All other duties as assigned by the manager/supervisor.

Skills

Customer service

Bilingual English/Spanish

Gaming knowledge

Computer skills

Communication skills

Organizational skills

Gaming regulations knowledge

High school diploma / GED required

21+ age requirement

Education

High school diploma or GED

Tools

Database software

Job description

Cahuilla Casino seeks a Slot Host to assist with slot machine functions and deliver exceptional guest services on the casino floor. The role reports to the Director of Gaming Operations and acts as a liaison between Marketing and Guests during promotions and events.

The ideal candidate will promote Club Elevate, encourage carded players, record guest data for marketing, and ensure accurate handling of payouts and jackpots while maintaining a high level of guest satisfaction.