Slot Casino Host - GVR

Durango Casino & Resort; Henderson (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Durango Casino & Resort in Henderson, NV seeks a Guest Host to greet Guests, recognize frequent Guests, and guide them to Host contacts for future needs.

You will explain current promotions, programs, and the benefits of the players card, while developing VIP relationships and promoting responsible play. The role may lead a team and manage guest reinvestments.

Qualifications

• Communicate effectively with Guests, Team Members and Management.
• Well organized and detail oriented.
• Available to work the shifts necessary to complete functions and responsibilities.
• Must be able to obtain Gaming Registration.
• Must be professional and maintain confidentiality to surveillance operations and activities.
• Two plus years of experience preferred.
• Basic computer skills.
• Must be able to work quickly and accurately under high stress situations.
• Exercise general responsibilities necessary to minimize operation cost and maximize operational profits.

Responsibilities

• Greet Guests, recognize frequent Guests, and ensure they have information on how to contact any Host for future needs.
• Explain promotions, programs, and any current giveaways to all Guests.
• Explain the benefits and privileges of using a player’s card.
• Develop and implement new promotions and cultivate relationships with VIP Guests.
• Maintain and cultivate relationships with VIP Guests.
• May lead and direct the work of others.
• Ability to approve credit and manage reinvestments in Guests.
• Responsible for filing events based on play criteria and acquiring new and inactive business.

Job description

Greet Guests, recognize frequent Guests, and ensures that they have information on how to contact any Host for future needs. Explains promotions, programs, and any current giveaways to all Guests. Explains the benefits andprivileges of using a player’s card. Responsible for improving Guest service, developing and implementing new promotions, maintaining and cultivating relationships with VIP Guests. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Ability to approve credit and manage reinvestments in Guests. Responsible for developing and increasing Guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business.

Qualifications:

Communicate effectively with Guests, Team Members and Management. Well organized and detail oriented. Available to work the shifts necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. Two plus years of experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximizeoperational profits.