Casino Host - Sunset

Durango Casino & Resort; Henderson (NV); On-site; USD 42,000 - 68,000; Full time

Job summary

Durango Casino & Resort seeks motivated guest services professionals to greet Guests, recognize frequent visitors, and connect them with Hosts for future needs.

Role involves explaining promotions, player programs, and current giveaways, while highlighting benefits of the player's card. You will cultivate VIP relationships and help grow guest visits and play, with confidentiality and teamwork as core values.

Qualifications

• Experience in guest services or hospitality environments.
• Ability to communicate effectively with Guests, Team Members and Management.
• Maintain confidentiality about surveillance operations and activities.

Responsibilities

• Greet Guests and recognize frequent Guests, guiding them to the appropriate Host.
• Explain promotions, programs, and current giveaways to Guests.
• Describe the benefits and privileges of using a player’s card and develop VIP relationships.
• Develop and implement new promotions, aiming to increase Guest visits and play.
• Approve credit and manage reinvestments as needed while minimizing operational costs.

Skills

Guest relations

Communication

Attention to detail

Confidentiality

Sales & promotions

Job description

Greet Guests, recognize frequent Guests, and ensures that they have information on how to contact any Host for future needs. Explains promotions, programs, and any current giveaways to all Guests. Explains the benefits andprivileges of using a player’s card. Responsible for improving Guest service, developing and implementing new promotions, maintaining and cultivating relationships with VIP Guests. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Ability to approve credit and manage reinvestments in Guests. Responsible for developing and increasing Guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business.

Qualifications:

Communicate effectively with Guests, Team Members and Management. Well organized and detail oriented. Available to work the shifts necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. Two plus years of experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximizeoperational profits.