Casino Host - Sunset

Station Casinos LLC.; Henderson, Northern (NV, KY); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Station Casinos LLC. seeks a Guest Host to greet Guests, recognize frequent Guests, and provide information on Hosts for future needs. You will explain promotions, programs, and player-card benefits to Guests and VIPs, while developing relationships and improving guest service.

The role requires the ability to manage promotions, events, and costs, while maintaining confidentiality and complying with gaming regulations and surveillance policies.

Qualifications

• Ability to greet Guests and explain promotions, programs and rewards.
• Must obtain Gaming Registration.
• Two+ years of experience preferred.
• Available to work the shifts necessary to complete functions and responsibilities.
• Basic computer skills.
• Maintain confidentiality regarding surveillance operations and activities.

Responsibilities

• Greet Guests, recognize frequent Guests and share contact information for Hosts.
• Explain benefits and privileges of using a player’s card and current giveaways.
• Develop and cultivate relationships with VIP Guests and improve guest service.
• Support promotions, events and cost control to maximize operational profits.

Skills

Guest relations

Communication

Organization

High-stress performance

Confidentiality

Job description

Greet Guests, recognize frequent Guests, and ensures that they have information on how to contact any Host for future needs. Explains promotions, programs, and any current giveaways to all Guests. Explains the benefits andprivileges of using a player’s card. Responsible for improving Guest service, developing and implementing new promotions, maintaining and cultivating relationships with VIP Guests. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Ability to approve credit and manage reinvestments in Guests. Responsible for developing and increasing Guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business.

Qualifications:

Communicate effectively with Guests, Team Members and Management. Well organized and detail oriented. Available to work the shifts necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. Two plus years of experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximizeoperational profits.