Slot Host

Cahuilla; Anza (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

Cahuilla Casino seeks a Slot Host to assist with slot machine functions and deliver exceptional guest services on the casino floor. The role reports to the Director of Gaming Operations and acts as a liaison between Marketing and Guests during promotions and events.

The ideal candidate will promote Club Elevate, encourage carded players, record guest data for marketing, and ensure accurate handling of payouts and jackpots while maintaining a high level of guest satisfaction.

Qualifications

• At least 1 year of hospitality or direct customer service experience.
• General knowledge of gaming, including slots, video, bingo and card games a plus.
• Computer experience with database software.
• Ability to read, write, speak and understand English and Spanish preferred.
• Strong interpersonal communication and work ethics.
• Solid organizational skills and ability to handle multiple tasks.
• Knowledge of gaming laws and regulations.
• Must have high school diploma or GED.
• Must be 21 years of age.
• Must meet qualifications for a Cahuilla Casino Gaming License.

Responsibilities

• Actively promote Club Elevate and its benefits to Cahuilla Casino customers.
• Promote all eligible guests to carded, tracked players by directing those guests to Club Elevate.
• Distribute information about Cahuilla Casino to guests.
• Record information regarding guests, major wins, for marketing.
• Ensure that guests are provided with change.
• Respond to machine malfunctions, perform basic tasks in the machine, and determine if slot technician assistance is needed.
• Comply with internal control procedures and maintain high accuracy in transactions.
• Provide excellent guest service in a courteous and timely manner.
• Provide timely payouts of jackpots and act as a verifier for other Slot Attendants for hand pays or fills.
• Assist with the drop as needed.
• Maintain consistent attendance and attend departmental meetings as necessary.
• All other duties as assigned by the manager/supervisor.

Skills

Customer service

Bilingual English/Spanish

Gaming knowledge

Computer skills

Communication skills

Organizational skills

Gaming regulations knowledge

High school diploma / GED required

21+ age requirement

Education

High school diploma or GED

Tools

Database software

Job description

POSITION SUMMARY:Cahuilla Casino is seeking Slot Host representatives to assist with slot machine functions and provide exceptional guest services. The Slot Host, under the direction of the Director of Gaming Operations, is responsible for representing the Casino, assisting Guests, and assisting promotions and events as well as. This position serves as a valuable liaison between Cahuilla Casino's Marketing Department and the Guest.DUTIES AND RESPONSIBILITIES:Actively promote Club Elevate and its benefits to Cahuilla Casino customersPromote all eligible guests to carded, tracked players by directing those guests to Club ElevateDistribute information about Cahuilla Casino to guestsRecord information regarding guests, major wins, for marketing department.Ensure that guests are provided with changeRespond to machine malfunctions, perform basic tasks in the machine, and determine if slot technician assistance is neededComply with all internal control proceduresHeld accountable to a high degree of accuracy for transactions conductedProvide excellent guest service in a courteous and timely mannerProvide timely payouts of jackpots for guests and act as a verifier for other Slot Attendants in the event of a jackpot, hand pay or fillAssist with the drop as needed.Maintain consistent attendance.Facilitate the flow of information by attending scheduled departmental meetings as necessary.All other duties as assigned by immediate manager/supervisor.QUALIFICATIONS AND REQUIREMENTS:At least 1 year working experience or exposure to a hospitality or direct customer service environment.General knowledge of gaming, including slots, video, bingo and card games a plus.Computer experience with database.Ability to read, write, speak and understand English/Spanish language, preferred.Strong interpersonal (verbal and written) communication skills and work ethics.Solid organizational skills and ability to handle multiple tasks simultaneously.Knowledge of gaming laws and regulations.Must have high school diploma or GEDMust be 21 years of age.Must be able read, write, speak, and understand EnglishMust have basic math skillsMust meet requirements to qualify for a Cahuilla Casino Gaming License.PHYSICAL REQUIREMENTS/WORKING CONDITIONS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.While performing the duties of this job, the employee is frequently required to walk, sit, push carts, pull boxes, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop or bend, and speak and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.While performing the essential functions of this position, the employee is occasionally exposed to outdoor weather conditions and required to move about the Casino floor and exposed to a non-smoke free environment.Cahuilla Casino Hotel is committed to a drug and alcohol-free workplace. Any job offer is conditional upon successful passing of a pre-employment drug test and must qualify for a Cahuilla Gaming License, which includes an extensive background security check.If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a \"reasonable time\" agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled. A drug test will be required prior to employment and periodically thereafter.NOTE:This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.