Slot Floor Supervisor | Lead, Guest Experience & Team Coaching

Santa Ana Star Casino Hotel; Santa Ana Pueblo (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

Santa Ana Star Casino Hotel is seeking a Slot Shift Supervisor to oversee the slot floor operations on an assigned shift and supervise Slot staff. The role ensures guest service standards, accurate jackpot processing, and proper cash handling while maintaining the highest levels of integrity and teamwork.

The ideal candidate will demonstrate strong supervisory and coaching skills, effective communication, and the ability to work independently in a fast-paced environment.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Ensure Slot Attendants are serving guests promptly.
• Process taxable jackpots paperwork and sign out/in keys.
• Account for all money banks per procedures.
• Assist with slot machine jackpots when needed.
• Create road maps for Floor Attendants for the next day.
• Monitor slot activities for policy adherence.
• Prepare performance evaluations for Slot Attendants.
• Perform other duties as assigned.

Skills

Supervisory skills

Coaching

Communication

Team player

Problem-solving

Detail oriented

Multitasking

Smartphone usage

Education

High School Diploma or GED

Tools

Smartphones

Job description

Santa Ana Star Casino Hotel is seeking a Slot Shift Supervisor to oversee the slot floor operations on an assigned shift and supervise Slot staff. The role ensures guest service standards, accurate jackpot processing, and proper cash handling while maintaining the highest levels of integrity and teamwork.

The ideal candidate will demonstrate strong supervisory and coaching skills, effective communication, and the ability to work independently in a fast-paced environment.