Slot Services Supervisor - Lead Slots & Elevate Guests

Santa Claran; New Mexico; On-site; USD 45,000 - 65,000; Full time

Job summary

Santa Clara Resort LLC seeks a Slot Services Supervisor to oversee the slot floor, supervise attendants and technicians, and ensure exceptional guest service. You will coordinate with maintenance and security to address technical issues and ensure regulatory compliance.

Responsibilities include monitoring machine performance, reporting on usage and revenue, and training staff to uphold high standards and a positive work environment. Hours include nights, weekends, and holidays.

Qualifications

• Minimum of 2 years experience in slot operations or casino gaming environment.
• Strong knowledge of slot machine technology and gaming regulations.
• Proven leadership or supervisory experience in a customer-facing role.

Responsibilities

• Supervise and coordinate the activities of slot attendants and technicians to ensure efficient slot machine operations.
• Monitor slot machine performance and troubleshoot technical issues in collaboration with maintenance staff.
• Ensure compliance with all gaming regulations, safety standards, and internal policies.
• Provide exceptional customer service by addressing guest inquiries and resolving complaints promptly and professionally.
• Prepare and analyze daily reports on slot machine usage, revenue, and maintenance needs to inform management decisions.
• Train and mentor new and existing staff to maintain high operational standards and promote a positive work environment.
• Collaborate with security personnel to prevent and investigate any suspicious activities related to slot machines.
• Assist in planning and implementing promotional events and initiatives to increase slot machine engagement.

Skills

Slot operations

Leadership

Customer service

Gaming regulations

Flexible hours

Education

High school diploma

Associate degree in hospitality

Job description

Santa Clara Resort LLC seeks a Slot Services Supervisor to oversee the slot floor, supervise attendants and technicians, and ensure exceptional guest service. You will coordinate with maintenance and security to address technical issues and ensure regulatory compliance.

Responsibilities include monitoring machine performance, reporting on usage and revenue, and training staff to uphold high standards and a positive work environment. Hours include nights, weekends, and holidays.