Slot Floor Specialist: Jackpot & Customer Care

Landry's, LLC.; Laughlin (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Diversity-friendly environment

Employee discounts on dining, retail, 

Community volunteer opportunities

Job summary

Landry's, LLC. in Laughlin, NV is seeking a Slot Floorperson to assist customers with all aspects of slots, including machine problems, payment of jackpots, fills, and questions about their machines or our casino.

The role includes essential duties such as identifying jackpots, maintaining the area, circulating to service guests, and supporting change coverage while adhering to slot procedures and IRS/gaming guidelines where applicable.

Qualifications

• Public relations skills are essential for assisting customers.
• Basic computer knowledge and familiarity with slot paperwork help performance.

Responsibilities

• Assists with equipment problems such as coin jams, tilts, malfunctions.
• Identifies jackpots and fills, generates documents, and pays winnings.
• Monitors change coverage in assigned areas.
• Interacts with customers providing information and explanations.
• Maintains area neatly, delivers and stocks supplies, and arranges chairs.
• Circulates assigned area to ensure customers are serviced.
• Checks machine doors continuously.
• May assist with special projects such as headcount.
• Performs other duties as requested.

Skills

Good public relations skills

Basic computer knowledge

Job description

Landry's, LLC. in Laughlin, NV is seeking a Slot Floorperson to assist customers with all aspects of slots, including machine problems, payment of jackpots, fills, and questions about their machines or our casino.

The role includes essential duties such as identifying jackpots, maintaining the area, circulating to service guests, and supporting change coverage while adhering to slot procedures and IRS/gaming guidelines where applicable.