Slot Floor Associate — Guest Service & Jackpot Expert

Boyd Gaming; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Boyd Gaming Corporation in Las Vegas is seeking a Slot Floor Guest Service Associate to provide outstanding guest service on the Slot floor. You will verify and pay jackpot winnings, complete required paperwork, and assist guests with questions while ensuring casino policies are followed.

Responsibilities include performing minor machine maintenance, documenting cash transactions, and maintaining secure key controls.

Qualifications

• Excellent customer service and communication skills.
• Knowledge of gaming regulations and company policies.
• Must be able to operate a two-way radio.
• Must be able to stand and walk for extended periods of time.
• Ability to maneuver weight up to 50 pounds.
• Must maintain appropriate licenses/certifications as required.

Responsibilities

• Provide exceptional guest service on the Slot floor.
• Assist guests with questions and verify/pay jackpot winnings.
• Complete required paperwork for casino transactions.
• Perform minor machine maintenance tasks as described.
• Maintain secure key controls and report incidents as needed.
• Pay and verify jackpot winnings and document accurately.

Skills

Customer service

Communication

Radio protocols

Stand/walk for long periods

Lifting 50 lbs

Job description

Boyd Gaming Corporation in Las Vegas is seeking a Slot Floor Guest Service Associate to provide outstanding guest service on the Slot floor. You will verify and pay jackpot winnings, complete required paperwork, and assist guests with questions while ensuring casino policies are followed.

Responsibilities include performing minor machine maintenance, documenting cash transactions, and maintaining secure key controls.