Slot Floor Person

PENN Entertainment, Inc.; Baton Rouge (LA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. is seeking a frontline team member in Baton Rouge, LA to deliver outstanding guest service at our casino floor.

The role involves handling cash transactions, promoting rewards programs, and supporting slot operations with a strong emphasis on compliance and customer satisfaction.

Qualifications

• Customer service experience in a fast-paced setting.
• Ability to accurately handle cash transactions.
• Must be able to obtain and maintain gaming license.

Responsibilities

• Provide enthusiastic customer service in accordance with department standards.
• Assist in watching slot play and report issues per procedures and rules.
• Respond to guest needs and accurately handle monetary transactions.
• Pay and verify jackpots on slot machines following established procedures.
• Promote the myChoice card program and explain benefits to customers.
• Maintain accurate cash flow and assist in training new staff as needed.
• Ensure cleanliness and address customer requests promptly.
• Ensure regulatory compliance within area and report issues to management.

Skills

Customer service

Cash handling

Public interaction

Regulatory compliance

Education

High school diploma or equivalent

Tools

POS systems

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Assists in watching slot play, resolves problems and promotes compliance with slot procedures and rules while insuring slot security and reporting on specific play or problems as required.
• Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers.
• Pay and verify jackpots on slot machines according to established procedures.
• Proactively promote the myChoice card program; understand current card benefits and information and presents program to customers.
• Accurately maintains and control money flow during shift with customers and employees.
• Assists in training new personnel and customer booth trainees as needed.
• Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Requirements

• High school diploma or equivalent
• At least 1-year experience directly related to the accountabilities specified.
• Must be 21 years of age
• Must be able to obtain and maintain valid gaming license
• Demonstrated ability to accurately account for cash transactions
• Demonstrated ability to work successfully with the public