Entry Level Slot Technician - Overnights

PENN Entertainment, Inc.; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Slot Machine Technician to maintain and repair slot machines, ensure reliable operation, and support guest services at our Missouri venue.

The role requires strong problem-solving, technical aptitude, and adherence to regulatory and company policies. Responsibilities include diagnosing malfunctions, replacing parts, maintaining EZ Pay systems, and documenting all maintenance logs.

Qualifications

• Must be at least 21 years old.
• Able to obtain and maintain a valid gaming license.
• Strong problem-solving, analytical and customer service skills.
• Fluent in English with excellent written and verbal communication.
• Proficient in Microsoft Office.
• Ability to maintain confidentiality and professionalism.
• Ability to work collaboratively across all levels of the organization.

Responsibilities

• Repair, maintenance, and general operating condition of slot machines.
• Diagnose and repair mechanical and electronic slot machine malfunctions with minimal guidance.
• Replace parts and circuit boards as needed; may repair some circuits with assistance.
• Utilize shop machines to fabricate standard parts.
• Maintain slot machine and EZ Pay equipment.
• Keep logs and forms accurate (e.g., slot machine meters, parts logs).
• Maintain confidentiality in all company matters.
• Collaborate with guests and team members across the organization.

Skills

Problem-solving

Analytical thinking

Customer service

Interpersonal skills

Written & verbal communication

Fluent English

Confidentiality

Team collaboration

Tools

Microsoft Office

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Adheres to established departmental and property policies and procedures regarding guest service standards.
• Responsible for the repair, maintenance, and general operating condition of slot machines.
• Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.
• Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.
• Utilizes shop machines to fabricate standard or routine parts.
• Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.
• Responsible for the inspection, installation, and removal of slot machines.
• Maintains player-tracking system and EZ Pay equipment.
• Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.).
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• Applicant must be at least 21 years of age.
• Must be able to obtain and maintain a valid gaming license.
• General understanding of Computers.
• Must have strong problem-solving, analytical, customer service, and interpersonal skills.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to write routine reports and correspondence.
• Must be proficient in Microsoft Office applications.