Slot Floor Lead — Shift Manager

PENN Entertainment, Inc.; Grantville (PA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

Hollywood Casino Penn National Race Course is seeking a Slot Operations Supervisor to oversee a designated shift, ensuring smooth daily operations and adherence to standards. You will work with the Casino Operations Shift Manager to drive guest satisfaction, manage staffing, and support budget initiatives.

The role requires strong communication skills, knowledge of slot systems, and the ability to interact with guests and team members in a fast-paced environment.

Qualifications

• Excellent written and oral communication skills.
• Proficient in Microsoft Excel and Word.
• Knowledge of Slot Operations and related systems.

Responsibilities

• Supervise staff and daily management of a designated shift in the slots operation.
• Coordinate scheduling with the manager with focus on guest satisfaction.
• Assist in budget process and report budget concerns to management.
• Deliver exceptional customer service and uphold department standards.
• Authorize/verify jackpot payments per procedures.
• Collaborate with Casino Operations Shift Manager on strategies for revenue growth and cost control.

Skills

Communication skills

Microsoft Excel

Microsoft Word

Slot operating systems

Education

High School diploma or GED

Tools

Slot systems knowledge

Job description

Hollywood Casino Penn National Race Course is seeking a Slot Operations Supervisor to oversee a designated shift, ensuring smooth daily operations and adherence to standards. You will work with the Casino Operations Shift Manager to drive guest satisfaction, manage staffing, and support budget initiatives.

The role requires strong communication skills, knowledge of slot systems, and the ability to interact with guests and team members in a fast-paced environment.