Slot Floor Guest Service Specialist

Seminole Hard Rock Hotel & Casino; Rockford (IL); On-site; USD 2,800 - 34,000; Full time

Benefits offered by this job

Benefits package

Career benefits site

Job summary

Hard Rock Casino Rockford is seeking a Slot Rep to support floor Supervisors, service slot players, redeem vouchers, and assist with game rules and jackpots. The role includes cash handling, bank balancing, and routine machine maintenance in a busy casino environment.

Qualifications include a high school diploma and preferred experience in slot operations. Must pass background checks, obtain licenses, and be able to work holidays and weekends. Equal opportunity employer.

Qualifications

• High school diploma or equivalent; previous experience in Slot operations strongly preferred.
• Knowledge of all casino slot machines and games is a plus.

Responsibilities

• Perform all slot activities on the casino floor.
• Balance and maintain coin/change/fill bank.
• Process change buys, slot payouts and fills.
• Observe machine play and ensure accurate documentation.
• Provide outstanding customer service and assist players with rules.
• Perform minor machine repair and maintenance and clean work areas.

Skills

Cash handling

Customer service

English communication

Attention to detail

Education

High school diploma

Job description

Hard Rock Casino Rockford is seeking a Slot Rep to support floor Supervisors, service slot players, redeem vouchers, and assist with game rules and jackpots. The role includes cash handling, bank balancing, and routine machine maintenance in a busy casino environment.

Qualifications include a high school diploma and preferred experience in slot operations. Must pass background checks, obtain licenses, and be able to work holidays and weekends. Equal opportunity employer.