SLOT TECHNICIAN I (PART TIME)

Hard Rock Casino Rockford; Rockford (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading entertainment venue located in Rockford, Illinois, is seeking a Slot Technician I. Responsibilities include diagnosing and repairing slot machines, maintaining both mechanical and electronic components, and providing training to less experienced technicians. Ideal candidates will possess strong communication skills, a high school diploma, and at least two years of experience in a gaming environment. Must be able to work holidays and flexible shifts. This position offers an exciting opportunity to be part of a dynamic team.

Qualifications

• Experience in slot operations or gaming industry is required.
• Good communication skills are essential.
• Basic computer skills are needed.

Responsibilities

• Diagnose and repair slot machines.
• Maintain mechanical and electronic components.
• Train junior technicians as needed.

Skills

Mechanical and electronic repair skills

Customer service skills

Communication skills

Team Leadership

Education

High school diploma or equivalent

Tools

Machine test equipment

Job description

Position Summary

The Slot Technician I is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians.

Overview

The Slot Technician I role involves diagnosing and repairing slot machines, maintaining mechanical and electronic components, and training junior technicians.

Responsibilities

• The Slot Technician I will analyze and respond to a variety of customer service related issues.
• Technicians are responsible for the repair and maintenance of component level electronic circuitry in gaming devices.
• Responsible for the installation and removal of gaming devices.
• Day to day preventative maintenance; troubleshoots ticket-in ticket-out and coin machines; performs hopper tests; clears coin jams and bill validator jams.
• Assists in game conversions and firmware upgrades.
• Investigates and verifies any ticket issues.
• Maintains inventory of supplies needed to perform job function.
• Maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products.
• Responsible to investigate device malfunctions of various gaming devices and clears coin bill and coin jams.
• Performs the day to day repair and preventative maintenance of all slot machines. Performs other duties as deemed necessary by Management.
• Perform work regularly, predictably and in a professional manner.
• Responsible for cleaning and sanitizing work and public spaces.
• Perform work regularly and adheres to all Illinois Gaming Regulations.
• Other duties as assigned.

Non-essential Job Functions

• Attend seminars when needed.

Knowledge Of

• Pertinent federal, state, and local laws, codes, and regulations.
• Team Leadership and motivational skills.
• Electronics at the circuit board level.
• Technical experience and training with slots.
• Electronic and computer programming.

Ability To

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Consistently communicate effectively with guests, as well as all levels of team members.
• Observe and direct actions of subordinates/trainees.
• Inspect and maintain areas for which responsible.
• Review and comprehend all necessary documentation.
• Use all machine test equipment.

Qualifications

Must have high school diploma or equivalent. Must have good communications skills. Must have basic computer skills. Must have electronic background or minimum two-year experience in slot operations. Must have two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.

Additional Requirements

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

Age Requirements

21+.

Equal Employment Opportunity Statement

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Employment Information

This position is offered through 815 Entertainment dba Hard Rock Casino Rockford. All applications are reviewed exclusively by this location. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be the employer.