Table Games Operations Lead

Seminole Hard Rock Hotel & Casino; Rockford (IL); On-site; USD 34,000 - 44,000; Full time

Job summary

Hard Rock Casino Rockford is seeking an experienced Table Games Supervisor to lead staff on an assigned shift, ensuring compliance with IGB regulations and delivering exceptional guest service. You will mentor team members to elevate player development and supervise dealer responsibilities in line with policy.

The role requires knowledge of blackjack and carnival games, with proficiency in Baccarat, Craps, or Roulette, and a valid set of licenses/certifications. 21+ and background checks apply.

Qualifications

• High School Diploma required.
• Three years table games experience required.
• Two years in a dual-rated management level capacity or above preferred.
• Knowledge of Blackjack and Carnival Games required.
• Proficiency in at least one of Baccarat, Craps, or Roulette.
• Must obtain and maintain all licenses/certifications per Federal, State, and Illinois Gaming Board.

Responsibilities

• Supervise table game operations on an assigned shift.
• Develop Table Games team members to provide superior guest service.
• Train team members, plan, assign, and direct work.
• Appraise performance, rewards, and discipline team members.
• Address complaints and resolve problems.
• Rate and track guests play; assist guests with markers; ensure buy-ins are correct.

Education

High School Diploma

Tools

Spreadsheets

IGB Regulations Knowledge

Job description

Hard Rock Casino Rockford is seeking an experienced Table Games Supervisor to lead staff on an assigned shift, ensuring compliance with IGB regulations and delivering exceptional guest service. You will mentor team members to elevate player development and supervise dealer responsibilities in line with policy.

The role requires knowledge of blackjack and carnival games, with proficiency in Baccarat, Craps, or Roulette, and a valid set of licenses/certifications. 21+ and background checks apply.