SLO Performance Analyst - Remote (US)

Dunhill Professional Search & Government Solutions; Washington (District of Columbia); Remote; USD 70,000 - 91,000; Full time

Job summary

Dunhill Professional Search & Government Solutions is seeking an Operations Analyst to remotely support US-based operations. The role emphasizes SLO performance in a regulated federal IT environment, designing monitoring, analyzing data, and recommending improvements to keep services within thresholds.

Responsibilities include implementing SLO monitoring, incident coordination, documentation updates, and stakeholder reporting.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 4–7 years of experience monitoring and reporting on SLO compliance in regulated environments (federal/defense).
• Experience with incident, problem, and performance management in ITIL-aligned environments.
• Active Secret clearance and DoD 8140 compliance.
• Strong analytical, troubleshooting, and communications skills to convey findings to stakeholders.

Responsibilities

• Define, implement, and maintain SLO monitoring solutions and dashboards for enterprise systems.
• Analyze KPI and SLO data to identify root causes and drive technical/process improvements.
• Collaborate with incident, problem, and performance teams to investigate breaches and coordinate remediation.
• Maintain SLO documentation, service catalogs, and OLAs to capture expectations and escalation paths.
• Produce compliance dashboards and stakeholder visualizations; ensure alignment with security requirements.

Skills

SLO monitoring

ITIL

Analytical skills

Communication

Incident management

Education

Bachelor’s degree in IT/CS or related field

Tools

APM platforms

Job description

Dunhill Professional Search & Government Solutions is seeking an Operations Analyst to remotely support US-based operations. The role emphasizes SLO performance in a regulated federal IT environment, designing monitoring, analyzing data, and recommending improvements to keep services within thresholds.

Responsibilities include implementing SLO monitoring, incident coordination, documentation updates, and stakeholder reporting.