Senior PS Ops & Finance Analyst (Remote)

Loftware, Inc.; Portsmouth, Northern (NH, KY); Hybrid; USD 127,000 - 160,000; Full time

Job summary

Loftware, Inc. is seeking a Senior Professional Services Operations Analyst to own PSA workflows, ensure data integrity, and support billing readiness across PS, PMs, and Finance.

You will produce utilization insights and collaborate with Cloud Ops, IT, and leadership to drive operational efficiency. The role emphasizes financial hygiene, governance, and audit-readiness, with responsibility for weekly summaries and cross-functional communication to ensure accurate revenue reporting and delivery

Qualifications

• Strong knowledge of Professional Services Operations, PSA systems, and Salesforce data.
• Experience with project financials, billing readiness, and utilization reporting.
• Ability to collaborate cross-functionally with PS Ops, PMs, Finance, Cloud Ops, IT, and leadership.
• Familiarity with data quality, governance, and audit readiness.

Responsibilities

• Own PSA workflows (project setup, time entry validation, billing triggers, utilization reporting).
• Triage data quality issues across PSA and Salesforce before they affect billing, reporting, or downstream processes.
• Maintain project financial hygiene including revenue schedules, milestones, and POP/POC exceptions.
• Prepare weekly, audit-ready billing packages and serve as primary contact for PMs and Finance on project financial questions.
• Produce weekly utilization rollups, variance analysis, and PM-level insights for leadership visibility.
• Support capacity planning inputs, including Cloud Ops hours, infrastructure allocations, cutover assumptions, and high-effort POC analysis.
• Maintain and improve operational tooling, workflow configuration, release notes, SOPs, and best-practice documentation.
• Participate in system migration and enhancement readiness activities, including data mapping, validation, testing, and defect triage.
• Deliver structured weekly summaries to PS Ops leadership and maintain clear communication with PMs, Technical Consultants, Cloud Ops, Finance, and IT.
• Surface operational blockers proactively and document issues, resolutions, and governance artifacts to support audit readiness and continuous improvement.

Job description

Loftware, Inc. is seeking a Senior Professional Services Operations Analyst to own PSA workflows, ensure data integrity, and support billing readiness across PS, PMs, and Finance.

You will produce utilization insights and collaborate with Cloud Ops, IT, and leadership to drive operational efficiency. The role emphasizes financial hygiene, governance, and audit-readiness, with responsibility for weekly summaries and cross-functional communication to ensure accurate revenue reporting and delivery