SLA Performance & Compliance Analyst

Avalore, LLC; Virginia (MN); On-site; USD 85,000 - 184,000; Full time

Benefits offered by this job

Health care plan

401k / IRA

Life Insurance

Paid Time Off

Disability Insurance

Training & Development

Employee Assistance Program

Job summary

Avalore, LLC is seeking an Operations Analyst to manage SLA compliance, monitor performance, and generate stakeholder reports. You will implement SLA monitoring, review performance, investigate breaches, and collaborate with service providers to address issues.

You will assist in maintaining SLA documentation, participate in service reviews, and support SLA renewals. Strong English, communication, and MS Office proficiency are required; travel up to 10% may be necessary.

Qualifications

• Ability to manage SLA compliance and reporting.
• Strong analytical skills to monitor SLA performance.
• Excellent communication with stakeholders and service providers.

Responsibilities

• Manage SLA compliance and reporting.
• Monitor SLA performance and identify breaches.
• Implement and maintain SLA monitoring systems.
• Generate SLA compliance reports for stakeholders.
• Collaborate with IT teams and service providers to address issues.
• Support SLA documentation and renewal activities.
• Participate in service review meetings and process improvements.

Skills

Communication skills

Self-starter mindset

Professional proficiency in English

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Avalore, LLC is seeking an Operations Analyst to manage SLA compliance, monitor performance, and generate stakeholder reports. You will implement SLA monitoring, review performance, investigate breaches, and collaborate with service providers to address issues.

You will assist in maintaining SLA documentation, participate in service reviews, and support SLA renewals. Strong English, communication, and MS Office proficiency are required; travel up to 10% may be necessary.