Sleep Expert — Uncapped Commissions & Growth

Mattress Firm, Inc.; Newtown Township (Delaware County); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Medical benefits

Employee discounts

Job summary

Mattress Firm, Inc. is seeking a Sleep Expert to elevate the in-store experience by becoming a trusted sleep authority and guiding customers to the right mattress.

You will leverage product knowledge and selling programs, engage with customers across the omnichannel experience, and help build relationships while driving KPIs. The role offers comprehensive benefits and potential for uncapped commissions as part of a performance-based compensation model.

Qualifications

• Provide excellent customer service and product guidance.
• Demonstrate knowledge of mattresses and sleep products.
• Ability to drive sales while delivering a great customer experience.

Responsibilities

• Elevate in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs with digital tools to support a seamless omnichannel experience.
• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase; resolve issues and send reminders.
• Maintain awareness of competitors’ advertisements and services.
• Leverage social media to positively impact brand awareness and increase sales.
• Must be able to lift, push, or pull 50+ pounds.

Job description

Mattress Firm, Inc. is seeking a Sleep Expert to elevate the in-store experience by becoming a trusted sleep authority and guiding customers to the right mattress.

You will leverage product knowledge and selling programs, engage with customers across the omnichannel experience, and help build relationships while driving KPIs. The role offers comprehensive benefits and potential for uncapped commissions as part of a performance-based compensation model.