Sleep Expert — Uncapped Commissions & 401(k) Match

Mattress Firm, Inc.; North Richland Hills (TX); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer matching

Get paid on-demand

Medical, dental, prescription, and ves

Employee discounts on Mattress Firm

Mental health and life resources

Excellent career growth opportunities

Job summary

Mattress Firm is hiring a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress solutions. You will leverage digital tools, participate in omnichannel selling, and drive sales KPIs while delivering exceptional customer service.

This role involves helping customers achieve better sleep and maintaining relationships post-purchase. The position offers uncapped commissions, 401(k) match, mental health and life resources,

Qualifications

• Provide product knowledge and act as subject matter expert.
• Drive sales performance and KPIs while demonstrating company values.
• Maintain customer relationships during and after purchase.

Responsibilities

• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition and competitors' offerings.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Communication

Relationship building

Multi-tasking

Job description

Mattress Firm is hiring a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress solutions. You will leverage digital tools, participate in omnichannel selling, and drive sales KPIs while delivering exceptional customer service.

This role involves helping customers achieve better sleep and maintaining relationships post-purchase. The position offers uncapped commissions, 401(k) match, mental health and life resources,