Sleep Expert: Uncapped Commissions & 401(k) Match

Mattress Firm, Inc.; Mills River (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will execute selling programs with digital tools and support a seamless omnichannel experience centered on the customer.

Responsibilities include building strong customer relationships, sharing product knowledge, driving sales KPIs, and maintaining post-purchase contact.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition and advertising and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Product knowledge

Sales performance

Relationship building

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will execute selling programs with digital tools and support a seamless omnichannel experience centered on the customer.

Responsibilities include building strong customer relationships, sharing product knowledge, driving sales KPIs, and maintaining post-purchase contact.