Sleep Expert & Sales Pro - Uncapped Commissions + 401(k)

Mattress Firm, Inc.; Oklahoma City (OK); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

On-the-job training

401(k) with employer matching

Medical, dental, vision plans

Job summary

Mattress Firm, Inc. is seeking a Sleep Expert to elevate the in-store experience by becoming a trusted sleep authority and offering best-in-class products.

You will use digital tools and support a seamless omnichannel journey to create a customer-centric environment. You will build relationships, provide product knowledge, drive sales KPIs, and maintain relationships after purchase while monitoring competitors and leveraging social media to boost brand awareness.

Qualifications

• Outstanding customer service skills and ability to engage customers
• Strong sales mindset with aptitude to meet KPIs
• Willingness to learn product details and communicate them clearly

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Product knowledge

Relationship building

Communication

Job description

Mattress Firm, Inc. is seeking a Sleep Expert to elevate the in-store experience by becoming a trusted sleep authority and offering best-in-class products.

You will use digital tools and support a seamless omnichannel journey to create a customer-centric environment. You will build relationships, provide product knowledge, drive sales KPIs, and maintain relationships after purchase while monitoring competitors and leveraging social media to boost brand awareness.