Sleep Expert & In-Store Sleep Coach - Bilingual

Mattress Firm Inc.; Chula Vista (CA); Sur place; USD 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Mental health resources

Medical, dental, vision plans

Employee discounts

On-demand pay / uncapped commissions

Résumé du poste

Mattress Firm is seeking a Sleep Expert to enhance the in-store experience by acting as a trusted sleep authority and advising customers on best-in-class products. You will use digital tools to support a seamless omnichannel journey and place the customer at the center of every interaction.

The role emphasizes building relationships, delivering product knowledge, and driving sales performance while upholding company values.

Responsabilités

• The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Description du poste

Mattress Firm is seeking a Sleep Expert to enhance the in-store experience by acting as a trusted sleep authority and advising customers on best-in-class products. You will use digital tools to support a seamless omnichannel journey and place the customer at the center of every interaction.

The role emphasizes building relationships, delivering product knowledge, and driving sales performance while upholding company values.