Bilingual Sleep Expert & Product Specialist

Mattress Firm; Norwalk (CT); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Base pay or uncapped commission

Employee discounts on mattresses

Job summary

Mattress Firm is seeking a Sleep Expert to enhance the in-store customer experience by acting as a trusted sleep authority and delivering best-in-class products. You will drive sales, share product knowledge, and support a seamless omnichannel experience that centers the customer.

Responsibilities include executing selling programs with digital tools, nurturing relationships, and maintaining awareness of competitors to boost brand and sales, while meeting KPIs and company values.

Qualifications

• Bilingual Spanish preferred and helpful for customer interactions.
• Experience in customer service and retail sales is beneficial.
• Ability to lift 50+ pounds as part of store operations.

Responsibilities

• Elevate the in-store experience by acting as a trusted sleep authority.
• Execute Mattress Firm selling programs using digital tools and support omnichannel initiatives.
• Build strong relationships to keep customers at the center of the shopping experience.

Skills

Spanish language

Customer service

Retail sales

Lifting 50+ lbs

Job description

Mattress Firm is seeking a Sleep Expert to enhance the in-store customer experience by acting as a trusted sleep authority and delivering best-in-class products. You will drive sales, share product knowledge, and support a seamless omnichannel experience that centers the customer.

Responsibilities include executing selling programs with digital tools, nurturing relationships, and maintaining awareness of competitors to boost brand and sales, while meeting KPIs and company values.