Sleep Expert - In-Store Sales (Uncapped Commissions)

Mattress Firm Inc.; Poulsbo (WA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k) matching

Medical/dental/vision plans

On-demand pay

Job summary

Mattress Firm Inc. is seeking Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress and accessories.

You will use digital tools and support a seamless omnichannel experience to create an engaging environment centered on the customer. The role emphasizes building relationships, explaining product knowledge, achieving sales KPIs, and maintaining post-purchase follow-up while staying aware of competitors.

Qualifications

• Experience in retail sales and achieving KPIs.
• Ability to explain product knowledge and provide customer guidance.
• Familiarity with digital tools used in-store and online channels.
• Ability to leverage social media to support brand awareness.

Responsibilities

• Elevate the customer's in-store experience by acting as a trusted sleep authority and offering best-in-class products.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values.
• Maintain customer relationships during and after purchase and follow up on delivery and issues.
• Monitor competition and promotions to support selling strategies and brand awareness.

Skills

Sales skills

Customer service

Digital tools

Omnichannel experience

Job description

Mattress Firm Inc. is seeking Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress and accessories.

You will use digital tools and support a seamless omnichannel experience to create an engaging environment centered on the customer. The role emphasizes building relationships, explaining product knowledge, achieving sales KPIs, and maintaining post-purchase follow-up while staying aware of competitors.