Sleep Expert - In-Store Sales with Uncapped Commissions

Mattress Firm; Mountain View (CA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

401(k) matching

Mental health resources

Medical plans

Dental plans

Prescription plans

Vision plans

Get paid on-demand

Base pay or uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert in California to elevate the in-store experience by acting as a trusted sleep authority and helping customers find the right mattress. You will leverage digital tools and support a seamless omnichannel experience to place the customer at the center.

The role emphasizes product knowledge, sales performance, and customer follow-up, with uncapped commissions and a 401(k) match as part of the benefits package.

Qualifications

• Customer service skills to assist shoppers.
• Ability to learn product details and communicate benefits.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Product knowledge

Job description

Mattress Firm is seeking a Sleep Expert in California to elevate the in-store experience by acting as a trusted sleep authority and helping customers find the right mattress. You will leverage digital tools and support a seamless omnichannel experience to place the customer at the center.

The role emphasizes product knowledge, sales performance, and customer follow-up, with uncapped commissions and a 401(k) match as part of the benefits package.