Sleep Expert: High-Earning In-Store Sleep Authority

Mattress Firm; Palmdale (CA); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

401(k) match

Mental health resources

Medical plan

Dental plan

Vision plan

On-demand pay

Uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert in California to elevate the in-store customer experience, acting as a trusted sleep authority and using digital tools to support an omnichannel environment. You will help customers find the right mattress and provide best-in-class service, aiming to center the customer in every interaction.

The role emphasizes product knowledge, sales performance, and ongoing relationships with customers, including post-purchase support.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is seeking a Sleep Expert in California to elevate the in-store customer experience, acting as a trusted sleep authority and using digital tools to support an omnichannel environment. You will help customers find the right mattress and provide best-in-class service, aiming to center the customer in every interaction.

The role emphasizes product knowledge, sales performance, and ongoing relationships with customers, including post-purchase support.