Sleep Specialist & In-Store Sales Pro

Mattress Firm; San Clemente (CA); On-site; USD 61,000 - 73,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vi…

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm睡眠睡

Job summary

Mattress Firm in California is seeking a Sleep Expert to elevate the in-store experience by becoming a trusted sleep authority. You’ll share product knowledge, guide customers to the right mattress, and support omnichannel selling programs that emphasize the customer at the center.

You’ll drive individual sales performance and KPIs, maintain relationships after purchase, stay aware of competitors, and use social media to boost brand awareness.

Qualifications

• Customer-service oriented with ability to build relationships.
• Ability to learn product information and explain to customers.
• Maintain relationships after purchase and manage delivery reminders.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales skills

Product knowledge

Relationship building

Communication

Job description

Mattress Firm in California is seeking a Sleep Expert to elevate the in-store experience by becoming a trusted sleep authority. You’ll share product knowledge, guide customers to the right mattress, and support omnichannel selling programs that emphasize the customer at the center.

You’ll drive individual sales performance and KPIs, maintain relationships after purchase, stay aware of competitors, and use social media to boost brand awareness.