Sleep Expert: Elevate In-Store Sleep Guidance & Earnings

Mattress Firm Inc.; Louisville (KY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) with employer matching

Employee discounts on sleep products

Job summary

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as trusted sleep authorities. You’ll help customers find the right mattress, present best-in-class products, and support a seamless omnichannel experience.

Join a team with uncapped commissions, 401(k) matching, and comprehensive benefits. The role emphasizes customer relationships, product knowledge, and meeting sales KPIs in a dynamic retail environment.

Qualifications

• Customer-focused sales role experience preferred.
• Ability to convey product knowledge to customers.
• Comfort using digital tools in a retail environment.

Responsibilities

• Elevate in-store experience by acting as a trusted sleep authority.
• Provide technical and product information to customers as a subject matter expert.
• Drive individual sales performance and KPIs while reflecting company values.
• Maintain customer relationships during and after purchase and assist with delivery reminders.
• Monitor competitive offerings and promotions to inform customers.
• Leverage social media to enhance brand awareness and drive sales.

Skills

Sales experience

Customer service

Product knowledge

Omnichannel experience

Job description

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as trusted sleep authorities. You’ll help customers find the right mattress, present best-in-class products, and support a seamless omnichannel experience.

Join a team with uncapped commissions, 401(k) matching, and comprehensive benefits. The role emphasizes customer relationships, product knowledge, and meeting sales KPIs in a dynamic retail environment.